Crystal Elford

• Supervised daily store operations to ensure smooth workflow and customer satisfaction.
• Trained and mentored staff on customer service and operational standards.
• Developed schedules to optimize staff coverage during peak hours.

Developed strategies to meet all KPI metrics.

Collaborated with CTC to design a comprehensive return-to-work plan for injured employees while ensuring adherence to safety obligations.

• Collaborated with People and Culture team to address performance issues and resolve conflicts

• Coordinated with suppliers for timely deliveries and product quality assurance.
• Recruited, trained and supervised new employees.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Prepared monthly reports on sales figures, expenses, profits.

• Supervised daily store operations to ensure efficient workflow and customer satisfaction.
• Trained and developed staff to enhance service quality and teamwork.
• Developed and implemented strategies to improve customer service and satisfaction.
• Addressed customer inquiries and resolved issues to maintain a positive shopping experience.
• Resolved customer complaints in a timely manner while providing excellent customer service.
• Managed inventory levels and coordinated stock replenishment activities.
• Implemented safety protocols to ensure a secure environment for staff and customers.
• Organized promotional events to boost customer engagement and sales initiatives.

• Supported the store manager in the day to day operations of running the store

• Managed daily operations of service deli department at Coles Supermarkets.
• Trained and mentored staff on food safety and customer service standards.
• Oversaw inventory management, ensuring fresh products and efficient stock rotation.
• Resolved customer inquiries and complaints promptly to ensure satisfaction.
• Conducted regular staff meetings to communicate updates and best practices.
• Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
• Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
• Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.

• Operated cash register and processed customer transactions efficiently.
• Assisted customers with product inquiries and store navigation.
• Maintained clean and organized store displays for optimal shopping experience.