Crystal Fernandez
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Excited to explore the Australian workforce and learn new ways to provide great customer service.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Noy Skincare
05.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected appointment deposits, fees, and payments.
Front Desk Agent
Holiday Inn Express Hotel
02.2021 - 08.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Assistant Manager
Stone Theaters
11.2016 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Applied Science - Hospitality Management
Central Piedmont Community College
Charlotte, NC, USA05.2021
High School Diploma -
Sun Valley High School
Indian Trail, NC,USA05.2017
Skills
- Telephone Reservations
- Bank Deposits
- Computer Proficiency
- Customer Assistance
- Inventory Management
Timeline
Front Desk Receptionist
Noy Skincare
05.2022 - 04.2023
Front Desk Agent
Holiday Inn Express Hotel
02.2021 - 08.2021
Assistant Manager
Stone Theaters
11.2016 - 03.2020
Associate of Applied Science - Hospitality Management
Central Piedmont Community College
High School Diploma -
Sun Valley High School
Hobbies
In my downtime I enjoy reading, swimming, and experimenting in the kitchen. I have also recently gotten into pool during my time here in Australia.
Hobbies
In my downtime I enjoy reading, swimming, and experimenting in the kitchen. I have also recently gotten into pool during my time here in Australia.
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