Crystal Gorgioski
Summary
Dynamic leader with proven expertise in store operations and team motivation, honed at Bad Workwear. Excelled in enhancing team productivity and customer satisfaction, showcasing strong sales strategy development and exceptional customer service skills. Known for attention to detail and a dependable nature, consistently exceeding expectations without compromising on quality or efficiency.
Overview
3
3
years of professional experience
Work History
Retail Team Leader
Bad Workwear
09.2022 - 05.2024
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
- Oversaw the implementation of new policies or procedures as directed by corporate management or franchise requirements.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
- Assisted in the recruitment process by interviewing prospective candidates, identifying top talent for open positions within the retail team structure.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hospitality Worker
Delaware North
05.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Lalor Secondary College
Lalor, VIC11.2019
Skills
- Team motivation
- Store operations
- Sales strategy development
- Employee Scheduling
- Customer Service
- Merchandise Display
- Honest and Dependable
- Attention to Detail
- Team Leadership
- Staff Support
- Exceeding Customer Expectations
- Punctual and Hardworking
Full Work History
Volunteer | St, Vincent De Paul's Society - Thomaston, VIC03/2020 - 05/2021
Hospitality Worker | Delaware North - South Yarra, VIC 05/2021 - 07/2022
Factory Worker | Nestle - Campbellfield, VIC 07/2021 - 10/2021
Retail Team Leader | BAD Workwear - Epping, VIC 08/2022 - 05/2024
Timeline
Retail Team Leader
Bad Workwear
09.2022 - 05.2024
Hospitality Worker
Delaware North
05.2021 - 08.2022
High School Diploma -
Lalor Secondary College
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