Crystal Harry
Dianella,WA
Summary
Experienced professional with extensive experience in various industries.. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Status Residential
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Create HIA contracts; execute contracts and contract variations on behalf of the company.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Finance Qualifier
Status Residential
10.2020 - 01.2022
- Contact prospects listed in the CRM via telephone (sometimes email and SMS) and go through a series of questions to assess their home ownership eligibility.
- Based upon the information provided, if the qualification criteria was met, an appointment would be set for the client to meet with one of the senior consultants. If the qualification criteria was not met, a note would be made in the email calendar to touch base with the client later down the track.
- Maintaining a positive phone manner, especially when objection handling.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Qualifier
HomeStart
04.2019 - 04.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Met weekly KPI's (each week's KPI was to set 10 appointments).
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Booking appointments for qualified prospects and the senior consultant to explore their home ownership options.
- Reaching out to old clients from the company's database.
Subscriber Services
Seven West Media
08.2018 - 04.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Working within various CRM's; each consisting of different campaigns.
- Calling new and existing subscribers of the West Australian and Sunday Times newspapers; upselling and reaching daily and weekly KPI's (each days KPI was to upsell a minimum of 50 newspapers).
Lead Generator
Capita Finance Solutions
04.2017 - 04.2019
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Developed and maintained lasting customer relationships as result of quick turnaround and strong communication skills.
- Scheduled sales appointments for Mortgage Brokers to discuss products and services and to close qualified leads.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
Appointment Setter Team Leader
Asset Partner
11.2015 - 04.2017
- Cold calling off an automated dialing system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led a team of 8 employees; working together to reach set KPI's both individually and as a team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Appointment Setter
ABN Realty
02.2015 - 10.2015
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team, salespeople and potential customers.
Customer Service
Kmart Australia
09.2008 - 01.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked both at the checkouts and the service desk; assisting customers with price checks, refunds, exchanges, paying for items, purchase orders, issue sales invoices, ensuring each register had the correct amount of money and raising any outliers with management.
Education
Bachelor of Arts - Psychology And Counselling
Edith Cowan University
Joondalup, WA09.2021
High School Diploma -
Aranmore Catholic College
Leederville, WA11.2009
Skills
- Effective Communication
- Adaptable
- Emotional Intelligence
- Critical Thinking and Problem Solving
- Social Media Knowledge
- Website Design Knowledge
- Administrative and Clerical Support
- Positive Attitude and Energetic
Accomplishments
Author of: "Life: Simply A Perspective".
Certification
Reiki I, Natural Healer.
Reiki II, Natural Healer.
Usui Reiki Master 2020, Natural Healer.
Real Manifesting Practitioner 2019, Natural Healer.
Infinitely Gracious Business Owner, Natural Healer.
Additional Information
I've always had an innate calling and urge make a positive difference. After studying Psychology and Counselling at uni while simultaneously working with some of the most influential thought leaders (Alexi Panos, Preston Smiles, Joel Brown, Nikka Karli, Amy Louise Cash to name a few), I realised there was still a bit missing in the Personal Development field. I created my Soul Coaching business - Inner Truth Gym (2017) which is a combination of Psychology, Spirituality and Astrology. I have decided to continue working while focusing on creating content in my spare time. I have also published my first book - Life: Simply A Perspective - in May 2022.
Timeline
Receptionist
Status Residential
01.2022 - Current
Finance Qualifier
Status Residential
10.2020 - 01.2022
Qualifier
HomeStart
04.2019 - 04.2020
Subscriber Services
Seven West Media
08.2018 - 04.2019
Lead Generator
Capita Finance Solutions
04.2017 - 04.2019
Appointment Setter Team Leader
Asset Partner
11.2015 - 04.2017
Appointment Setter
ABN Realty
02.2015 - 10.2015
Customer Service
Kmart Australia
09.2008 - 01.2014
Bachelor of Arts - Psychology And Counselling
Edith Cowan University
High School Diploma -
Aranmore Catholic College
Similar Profiles
Brodie GinbeyBrodie Ginbey
Junior Construction Scheduler at Status ResidentialJunior Construction Scheduler at Status Residential
Angela CvetkovikAngela Cvetkovik
Operations Manager at Status BarbershopOperations Manager at Status Barbershop
Edward CollierEdward Collier
Owner at Stylez And Status Fashions LLCOwner at Stylez And Status Fashions LLC