Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Heo

Lidcombe,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

9
9
years of professional experience

Work History

Logistics Team Member | Customer Service

Allied Express
02.2023 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assistant Manager | Sales Representative | Customer Service Representative

Connor Clothing
02.2021 - 11.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Passionate about learning and committed to continual improvement.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and implemented sales strategies to increase profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained new associates in successful sales and performance strategies.
  • Completed store opening and closing procedures by counting drawers and managing security.

Administration

The Good Guys
09.2018 - 11.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Cashier | Front of House Staff | Kitchen Attendant | Staff Trainer

KFC
01.2014 - 01.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Trained newly hired employees on routine tasks and customer service.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Diploma of Arts, Advanced Diploma - Musical Theatre

Principal Academy of Dance And Theatre Arts
Leederville, WA
10.2020

High School Diploma -

Belmont City College
Belmont, WA
11.2017

Skills

  • Customer Relations
  • Staff Training
  • Call Centre Operations
  • Sales Expertise
  • Managing Multiple Tasks
  • Freight Operations
  • Stocking and Replenishing
  • Shipping and Receiving Understanding
  • Computer Proficiency
  • Retail Sales Customer Service
  • Customer Service
  • Strong Analytical and Problem-Solving Skills
  • Customer Relationship Management
  • Issue and Complaint Resolution

Languages

English
Native or Bilingual
Korean
Professional Working

Timeline

Logistics Team Member | Customer Service

Allied Express
02.2023 - Current

Assistant Manager | Sales Representative | Customer Service Representative

Connor Clothing
02.2021 - 11.2022

Administration

The Good Guys
09.2018 - 11.2019

Cashier | Front of House Staff | Kitchen Attendant | Staff Trainer

KFC
01.2014 - 01.2022

Diploma of Arts, Advanced Diploma - Musical Theatre

Principal Academy of Dance And Theatre Arts

High School Diploma -

Belmont City College

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Crystal Heo