Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Hibbs

Indooroopilly ,QLD

Summary

Dynamic and results-driven professional with a proven track record in the hospitality sector, notably at Latrobe RegionalHospital, working four roles in the one position. Excelled in espresso machine operation and exceptional customer service, enhancing customer satisfaction and loyalty. Demonstrated leadership by training staff and managing high-volume operations, showcasing multitasking and a friendly, outgoing demeanor. Always receiving comments on big, friendly, never ending smile

Overview

13
13
years of professional experience

Work History

Barista / Owner

The Frothy Frog
Newborough, Vic
02.2021 - Current
  • Owner of my own coffee cart.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Money handling.
  • Towing and reversing of coffee cart.
  • Maintained regular and consistent attendance and punctuality at regular events.
  • Maintained and operated espresso machine, grinder and other equipment. Also maintained cart itself with generator services and general wear and tear maintenance .

Catering Department/ Kitchen Hand

Latrobe Regional Hospital
Traralgon, VIC
09.2013 - Current
  • All rounder in multiple aspects of the hospital kitchen. Working in main catering department, kitchen hand, sandwich chef, senior in charge and hospital cafes when they are short staffed.
  • Plating and delivery of meals to patients throughout the day, including breakfast, lunch and dinner.
  • Making and delivering morning tea, afternoon tea and supper to patients.
  • Collection and clean up of meals after service.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Customer service in cafe, serving food and beverages, money handling and daily cleaning routines.
  • Senior in charge of the afternoon shift, maintaining a smooth running service of 13 people on the shift.
  • Sandwich chef, making the daily sandwiches and salads for each service at a high quality standard.

Kitchen Hand

Narkoojee Winery
Glengarry, VIC
02.2023 - 04.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils and kitchen equipment. Consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies, while also maintaining trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.

Kitchen Hand

Stellina
Traralgon, VIC
09.2021 - 04.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.

Barista

Spiders Cafe
Moe, Vic
01.2015 - 04.2021
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Head barista and front of house manager.
  • Handling of money.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machine, grinder, milkshake machine and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Entrusted with a key for Opening and closing down of cafe.

Barista

Bryas Cafe
Moe, Vic
07.2013 - 01.2015
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Head barista
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
  • Maintained and operated espresso machine, grinder, milkshake machine and other equipment.
  • Trained new employees
  • Money handling

Barista Trainee

Danas Cafe
Morwell, VIC
12.2011 - 10.2013
  • Completed certificate 3&4 in hospitality while working here.
  • Gained all my barista training and knowledge
  • Money handling
  • Entrusted with a key for opening and closing of cafe.

  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machine, grinder, milkshake machine and other equipment.
  • Placed and received stock orders to keep everything needed in supply.

Education

Food Safety Supervisor -

Food Safety First
Online
11.2021

Certificate 3&4 In Hospitality -

Danas Cafe
Morwell, VIC
2013

Year 12 -

Lowanna College
Newborough, Vic
2011

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Exceptional customer service
  • Team Leadership
  • Espresso machine operation
  • Safe Food Handling practices
  • Customer Service
  • Multitasking and versatility

Timeline

Kitchen Hand

Narkoojee Winery
02.2023 - 04.2024

Kitchen Hand

Stellina
09.2021 - 04.2022

Barista / Owner

The Frothy Frog
02.2021 - Current

Barista

Spiders Cafe
01.2015 - 04.2021

Catering Department/ Kitchen Hand

Latrobe Regional Hospital
09.2013 - Current

Barista

Bryas Cafe
07.2013 - 01.2015

Barista Trainee

Danas Cafe
12.2011 - 10.2013

Food Safety Supervisor -

Food Safety First

Certificate 3&4 In Hospitality -

Danas Cafe

Year 12 -

Lowanna College
Crystal Hibbs