Crystal Huynh
Melbourne,VIC
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. An experienced and professional visual merchandiser, I have a wide range of skills spanning from administration, visual merchandising, sales, graphic design and much more. I'm both familiar and accustomed to being incredibly KPI focused and am well versed in handling communications, customer service, data entry, management front-end business support.
Overview
8
8
years of professional experience
Work History
After Sales and Service
GWA Group
, VIC
02.2024 - Current
- Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional matter.
- ensuring claims are managed effectively as well as reporting the issues, statistics and procedures.
- Managing day-to-day requirements including process of work orders and arranging selected suspected product returns.
- Allocate plumbers to be sent out for service calls and Sending out orders from claims.
- Provided exceptional customer service to ensure customer satisfaction.
- Worked closely with other departments to ensure effective communication between teams.
Visual Merchandiser/Retail Assistant
Typo
01.2017 - Current
- Present, arrange and display items within both the store and shop windows and ensuring they are shown in an appealing an eye-catching way in order to attract customers
- Managing the store floor and ensuring a smooth business operation by delegating work to junior staff, assisting customer queries and handling any customer complaints
- Serving customer and processing sales transactions within the store as well as identifying the needs of the customers and making suitable recommendations in order to increase sales in the store
- Working and planning with senior management on key business decisions for the stores such as layout, design and appearance for the shops
Pick Packer
First point personnel
06.2022 - 02.2023
- Sort, pack and load packages and items of the business in a fast but safe manner as well as inspecting the merchandise to ensure there are no missing or damaged items
- Organising customer orders and keep products separated if required as well as doing quality checks regularly and reporting problems to mitigate safety issues
Administration Officer
Smart Plumbing
06.2021 - 07.2022
- Preforming clerical duties for the business such as being the front-end support of the business and main point of contact, tasks include answering customer phone calls and emails
- Booking and scheduling plumbing jobs via the company system and liaising with both the customers and tradesperson for details on the requested job
- Managed the social media marketing side of the business such as creating content on Instagram and Facebook to promote the businesses services and products
Education
Diploma of Interior Design - Interior Design
Swinburne University
01.2020
Skills
- Graphic Design
- Interior Design
- Effective Communication and negotiation
- Exceptional Customer Service
- Managerial Skills
- Team oriented
- Critical thinking / problem solving sills
- Excel / Word Proficiency
- Adobe Indesign / Adobe Photoshop
- Content Creation
- Key Performance Indicators
- Order Management
- Product Knowledge
- Analytical problem solver
Timeline
After Sales and Service
GWA Group
02.2024 - Current
Pick Packer
First point personnel
06.2022 - 02.2023
Administration Officer
Smart Plumbing
06.2021 - 07.2022
Visual Merchandiser/Retail Assistant
Typo
01.2017 - Current
Diploma of Interior Design - Interior Design
Swinburne University
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