Crystal Ignacio
St.Clair
Summary
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Professional
Michael Hill Jewellers
06.2023 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Customer Service Representative
Tabcorp
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Retail Sales Associate
Foot Locker
01.2019 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Crew Trainer
McDonald's
01.2014 - 08.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Diploma - Beauty Therapy & LASER
Australian Academy of Beauty Therapy & Spa
North Strathfield, NSW05-2016
HSC -
Loyola Senior High School
Rooty Hill, NSW09-2015
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Sales software proficiency
- Sales consultation
- Sales forecasting
- Staff training
- Time management
- Sales demonstration
- Product merchandising and distribution
- Customer retention
Certification
- Certified Beauty Therapist, ACOBTAS
- Certified Laser Therapist, ACOBTAS
- Product knowledge Training - Beauty
- First Aid Certificate
- Advanced First Aid Certificate
- Long Term Credit Training (Humm, Payright, Latitude)
Timeline
Sales Professional
Michael Hill Jewellers
06.2023 - Current
Customer Service Representative
Tabcorp
01.2022 - 09.2022
Retail Sales Associate
Foot Locker
01.2019 - 08.2022
Crew Trainer
McDonald's
01.2014 - 08.2015
Diploma - Beauty Therapy & LASER
Australian Academy of Beauty Therapy & Spa
HSC -
Loyola Senior High School
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