Crystal Ireland
Livability Care Australia
Victor Harbor,SA
20
years of professional experience
Dedicated lifestyle and service delivery leader with a proven track record in enhancing client satisfaction and developing tailored care strategies. Committed to fostering teamwork and ensuring compliance with regulatory standards.
Work History
Lifestyle & Service Delivery Leader
4 Years 1 Month- Led service delivery initiatives, enhancing client satisfaction across multiple care programs.
- Collaborated with multidisciplinary teams to create tailored care strategies that addressed individual needs and goals.
- Oversaw performance evaluations for staff, providing mentorship and guidance to enhance team capabilities.
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in developing social skills through engaging activities and community integration programs.
- Maintained accurate documentation of client progress and care plans to ensure compliance with regulatory standards.
- Implemented behaviour management techniques to promote positive interactions and reduce challenging behaviours among clients.
- Trained new staff on best practices for disability support, fostering a collaborative and knowledgeable team environment.
- Coordinated transportation and accessibility arrangements for clients, ensuring timely access to essential services and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Aged Care Worker
2 Years 2 Months- Monitored and documented clients' health status, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices in elderly care, improving service quality across the team.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Aged Care Worker
4 Years- Monitored health status of clients, promptly reporting changes to medical staff for timely interventions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
Check Out Operator
3 Years- Operated point-of-sale systems to process transactions efficiently and accurately.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new staff on operational procedures and customer service protocols effectively.
- Managed cash register operations, ensuring accurate cash handling and reconciliation daily.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Certificate III - Certificate 111 in Aged Care
Skills
Calm under pressure
Critical thinking
Excellent communication
Multitasking
Dependable and responsible
Flexible and adaptable
Time management
Attention to detail
Active listening
Friendly
positive attitude
Teamwork and collaboration
Interests
Crafting and DIY Projects
Passionate about balancing physical health with mental and emotional wellness.
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Learning new cooking techniques and expanding my culinary skills.
I enjoy cooking for friends and family gatherings.
Timeline
Lifestyle & Service Delivery Leader
Livability Care Australia
05.2022 - CurrentRead More
Aged Care Worker
Southern Cross Care
03.2020 - 05.2022Read More
Aged Care Worker
Rest Haven Nursing Home Inc
01.2008 - 01.2012Read More
Check Out Operator
Woolworths Group
01.2006 - 01.2009Read More
TAFE SA
Certificate III from Certificate 111 in Aged Care
Read More