Crystal Knibbs
PERTH,Australia
Summary
Customer-focused professional with extensive experience in hospitality and personal training. Developed sales expertise through promoting coaching services, nurturing client relationships, and managing administrative tasks. Skilled in understanding customer needs and building trust, leading to long-term relationships. Strong communicator with a results-driven mindset, thriving in environments that foster positive outcomes for clients and businesses.
Overview
5
5
years of professional experience
Work History
Personal Trainer
Exclusive Personal Training
Subiaco , WA
02.2026 - Current
- Instructed clients on proper exercise techniques and safety protocols.
- Designed personalized workout plans for diverse client needs.
- Motivated clients with positive reinforcement and accountability, fostering commitment to fitness goals.
- Collaborated with trainers to cultivate a supportive environment that enhanced client experience.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Built and established relationships with members and guests to help in the pursuit of fitness goals.
- Expanded customer base through referrals driven by client satisfaction and successful outcomes.
Barista/ All rounder
Timber Café
Harrisdale, WA
12.2024 - Current
- Operated and maintained the coffee machine, delivering high-quality beverages consistently.
- Ensured cleanliness and hygiene by performing thorough coffee machine cleaning and maintaining a tidy workspace.
- Performed opening and closing procedures for the café, ensuring readiness for operations.
- Supported café operations through food preparation and collaboration with team members during peak hours, enhancing service efficiency.
- Prepared and cooked menu items, maintaining quality and consistency while adhering to food safety standards in a fast-paced kitchen.
- Conducted stock counts and managed inventory, ensuring optimal stock levels and minimizing shortages.
- Managed cash handling, including balancing the float and ensuring accurate daily takings.
Personal trainer
Revo fitness
Cockburn, WA
11.2022 - 10.2024
- Founded and managed a successful personal training business, coaching 30-40 clients weekly through in-person and online programs.
- Designed and delivered customized training programs tailored to individual client goals, ensuring measurable results and progression.
- Delivered online coaching programs with a focus on accountability, education, and long-term lifestyle change.
- Coordinated timetables for group fitness sessions, maximizing client participation and improving retention rates.
- Hosted group fitness and wellness events, fostering community engagement and enhancing client experience.
- Managed business administration, streamlining client onboarding, scheduling, invoicing, and record keeping.
- Oversaw social media strategy, enhancing brand presence through content creation, engagement management, and audience growth.
Personal trainer
Roar Active
Bibra Lake, WA
05.2022 - 11.2022
- Co-facilitated and delivered group fitness sessions, ensuring safe technique, motivation, and progression for participants.
- Contributed to program planning and development tailored to client goals in strength, conditioning, and general fitness.
- Delivered exceptional customer service to clients, fostering positive relationships and promoting long-term commitment.
- Streamlined business operations through client scheduling, data entry, and membership management, improving overall efficiency.
- Managed social media platforms by creating engaging fitness content, scheduling posts, and responding to client inquiries, enhancing brand presence and client engagement.
Barista/ All rounder
The Grind Reaper
North Coogee, WA
07.2021 - 07.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Fostered positive team environment through effective communication and collaboration.
- Executed thorough coffee machine cleaning and workspace tidying to uphold hygiene standards.
- Maintained clean, organized workspace to enhance productivity and ensure safety.
- Performed opening and closing procedures for the café, ensuring readiness for operations.
Education
Senior First Aid -
Australia Wide First Aid
07-2025
Certificate IV - Fitness
Fit College
Bibra Lake05-2022
Certificate III - Fitness
Fit College
Bibra Lake03-2022
Certificate III - Business
SMYL
11-2021
Skills
- Client coaching
- Program design
- Schedule management
- Client relations
- Product and service promotion
- Social media content
- Social media engagement
- Administrative management
- Effective communication
- Accountability
- Team collaboration
- Inbound call management
- Retail sales customer service
Hobbies and Interests
- Strength training
- Outdoor activities, including hiking and running
References
- Jett Harris, Manager, Timber Café, Harrisdale, WA, 0408099016, Jett@timbercafe.com.au
- Jaime Lim, Assistant Manager, Timber Café, Harrisdale, WA, 0434623500, Jaimeiisabellecontact@gmail.com
Timeline
Personal Trainer
Exclusive Personal Training
02.2026 - Current
Barista/ All rounder
Timber Café
12.2024 - Current
Personal trainer
Revo fitness
11.2022 - 10.2024
Personal trainer
Roar Active
05.2022 - 11.2022
Barista/ All rounder
The Grind Reaper
07.2021 - 07.2022
Senior First Aid -
Australia Wide First Aid
Certificate IV - Fitness
Fit College
Certificate III - Fitness
Fit College
Certificate III - Business
SMYL