Crystal Kondor
Burpengary,QLD
Summary
Proven administrative expert from Bantacs Accountants & Absolute Real Estate, adept in office administration and customer service, significantly enhanced data management systems. Excelled in building client relationships and streamlining scheduling processes. Demonstrates strong problem-solving abilities and proficiency in Microsoft Office Suite, ensuring efficient operations and client satisfaction. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Bantacs Accountants
07.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front of House Employee
Pigface Seafood Cafe
10.2022 - 05.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
Civil Laborer
CableComm
02.2022 - 06.2022
- Demonstrated adaptability by quickly learning new techniques required for specific construction projects, such as roadworks or bridgebuilding.
- Reduced material wastage through efficient cutting and assembly of formwork for concrete pours.
- Facilitated smooth collaboration with subcontractors by providing necessary support in areas such as equipment operation or material handling when needed.
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Improved safety measures through regular equipment maintenance and adherence to safety protocols.
- Contributed to timely project completion by performing concrete mixing, pouring, and finishing tasks with accuracy.
- Identified, recognized and demonstrated safe usage of tools appropriate for each job.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
Kennel Worker
Spring Creek Boarding Kennel
11.2021 - 02.2022
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
- Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Receptionist
Absolute Real Estate
08.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Bribie Island State High School
Bongaree, QLD11.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- Accounting Support
- Microsoft Office Suite
- Strong Problem Solver
- Deadline-oriented
- Relationship Building
Timeline
Administrative Assistant
Bantacs Accountants
07.2023 - 11.2023
Front of House Employee
Pigface Seafood Cafe
10.2022 - 05.2023
Civil Laborer
CableComm
02.2022 - 06.2022
Kennel Worker
Spring Creek Boarding Kennel
11.2021 - 02.2022
Receptionist
Absolute Real Estate
08.2021 - 11.2021
High School Diploma -
Bribie Island State High School
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsSimilar Profiles
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