Crystal Lazarus-Donkin

Customer services, maintaining stores cleanliness, cash handling, excellent POS knowledge, driving sales.

Managed inventory and supplies, monitored performance of staff and sales, oversaw events hosted for an average of 350 people and assisted with crowd control, resolved customer complaints and staff/venue issues swiftly whilst maintaining a professional demeanor.

Maintained and gained new customers through extensive product knowledge, assessed and solved customer queries, conducted market research to identify potential customers, identified opportunities for cross-selling additional products and services.

Established service standards whilst monitoring performance against those standards in order to maximize customer experience, organized and maintained events calender including staff rosters and resources, negotiated contracts with vendors for services.

• Prepping meals, serving customers, working the bar, dish work, running meals, barista, handling the till.

Supervised staff ensuring all necessary tasks and customers were handed in a timely manner, hosted events for an average of 50-100 people, resolved customer and staff issues in a timely manner, curated menus and events.