Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Crystal Leigh

Crystal Leigh

Lakemba,NSW

Summary

Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.

Overview

9
9
years of professional experience

Work History

Ophthmology/ Theatre Nurse

SASH
12.2023 - 01.2024
  • Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
  • Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
  • Reduced recovery time for surgical patients through diligent post-operative care and pain management techniques.
  • Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
  • Collected and prepared specimens for laboratory testing and performed fecal examinations, urinalysis and bloodwork.
  • Assisted veterinarians with radiographs and ultrasounds.

Senior Veterinary Nurse

My Vet Animal Hospital
10.2018 - 12.2023
  • Assisted veterinarians in examining animals
  • Vast knowledge in blood draw, placing IV Catheters, performing radiology
  • Prepared, and processed lab samples for in house and external labs - faecal, urinalysis, cytology's, aspirates, etc
  • In charge of surgery which includes but is not limited to - admitting and discharging patients, prepping patient for surgery (Pre-Anaesthetic blood work, pre medication calculation and administration), induction and intubation closely monitoring patient under anaesthesia as well as assisting veterinarian in surgery, recovering patient after surgery, scrubbed and cleaned instruments, wrapped packs, etc
  • Vaccinated patients and administered medications orally, IM, SQ, and IV
  • Restrained and managed scared and active animals
  • Performed dental procedures, including scaling, polishing, and removal of calculus as well as performing dental radiographs
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures
  • Assisted with euthanasia for injured or sick animals
  • Managed multiple treatments, appointments, rooms, drops offs, etc
  • Recorded symptoms and documented medical observations to inform treatment decisions
  • Triaged incoming patients to determine treatment needs and urgency of care
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Perform nurse consults - nail clipping, ear cleans, pre-desexing checks, blood takings, dental checks, BP readings, Injections (Zydax, Cytopoint etc)
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Developed and updated policies and procedures, maintaining compliance with statutory
  • Ordered, received and processed stock into inventory management systems whilst monitoring company inventory to keep stock levels and databases updated
  • Processed financial transactions for clients, performed EOD settlement and EOM banking and depositing
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Developed nurse and support staff rosters and processed timesheets to bookkeepers.

Volunteer Wildlife Nurse

Aussie Mobile Vet/Possumwood Wildlife Hospital
01.2020 - 11.2021
  • Sedating and anaesthetise wildife patients to be able to properly assess the burns
  • Soaking burns in saline then debriding the flaky skin edges with scissors
  • Applying Flamazine to the wound and then dressing and bandaging the area
  • Keeping up with wound and bandage care.

Waitress

Hog's Australian Steakhouse
04.2018 - 05.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Multi-tasking various front of house duties and collecting the bill - cash and EFTPOS handling skills
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Set Supervisor

Scene to Believe
09.2017 - 12.2017
  • Leading, managing and motivating the team on my photography set to achieve sales targets
  • Driving customer service excellence on the photography set
  • Training of all staff on my photography set
  • Ensuring the successful and smooth operation of all photography equipment and provision of technical support when required
  • Daily reporting, to both Cronulla Shopping Centre Management and Scene to Believe Head Office
  • Ongoing administrational tasks including staff's weekly rosters, timesheets and EOD and banking procedures.

Store Associate & Babies Expert

Toys "R" Us
10.2014 - 05.2017
  • Sales floor - helping customers with making decisions on their purchases and problems they may have
  • Refunds/customer service counter - dealing with customer issues and refunds
  • Babies "R" Us - giving expert advice to customers about what is best suited to their needs for their newborn babies
  • Night Filler - Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Dog & Cat Care Volunteering

Sydney Dog and Cat Shelter
08.2016 - 12.2016
  • Kept cages, kennels and play yards areas neat and clean
  • Monitored animals for signs of disease, illness or injury and communicated concerns to workers
  • Followed pet care instructions for dietary needs and medication regimens
  • Playing, enrichment and caring for the animals
  • Tailored walks for all dogs regardless of age or health concerns
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Education

Cert IV in Veterinary Nursing -

Ultimo TAFE
12.2020

Certificate II in Animal Studies -

Ultimo TAFE
07.2018

Higher School Certificate -

Endeavour Spots High School
12.2016

Skills

  • Team Player
  • Customer Service and Rapport
  • Product knowledge and inventories
  • Post-Op Care
  • Disease Control
  • Medical Equipment Maintenance
  • Surgery and Procedure Preparation
  • Anaesthesia Administration
  • Post-Surgical Monitoring
  • Veterinary Care
  • Patient Discharges
  • IV Fluid Administration

References

References available upon request.

Timeline

Ophthmology/ Theatre Nurse

SASH
12.2023 - 01.2024

Volunteer Wildlife Nurse

Aussie Mobile Vet/Possumwood Wildlife Hospital
01.2020 - 11.2021

Senior Veterinary Nurse

My Vet Animal Hospital
10.2018 - 12.2023

Waitress

Hog's Australian Steakhouse
04.2018 - 05.2019

Set Supervisor

Scene to Believe
09.2017 - 12.2017

Dog & Cat Care Volunteering

Sydney Dog and Cat Shelter
08.2016 - 12.2016

Store Associate & Babies Expert

Toys "R" Us
10.2014 - 05.2017

Cert IV in Veterinary Nursing -

Ultimo TAFE

Certificate II in Animal Studies -

Ultimo TAFE

Higher School Certificate -

Endeavour Spots High School

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