Crystal Liao

(ASX100 listed Company, a leading development and management property group, specializing in residential, retail, office & industrial and build to rent sectors.)

Highlighted and Key Deliverables

• Performed internal audits across the group including Customer to Cash (Residential), Leasing Credit Management (Office), Build to Rent audit (BTR), Disaster Recovery Planning (Digital), Cost planning (Pre-construction)
• Coordinated Business Continuity Plans (BCP) review under the requirement of Corporations Act
• Coordinated Risk Register annual review and sign-off under the requirement of Corporations Act
• Acted as a unique bridging role between Internal Audit and Group Risk
• Annual Performance Review ranked high

Key Responsibilities

• Contributed to the development of scope and approach of each engagement
• Developed risk-based audit work programs, established Risk Analysis and Controls Matrix (RACMs), undertook control testing to review compliance with Mirvac policies and procedures and delivered high quality working papers
• Evaluated the design and control effectiveness of key business process
• Prepared high quality audit report with comprehensive findings outlining factual observations, risk implications
• Identified the root cause of issues and assist in developing pragmatic recommendations to address the identified risks
• Maintained collaborative and effective working relations with executive and operational management
• Provided support to co-sourced/outsourced/SME (Subject Matters Expert) auditors in the execution of internal audits
• Followed up on the ownership and status of open and overdue audit findings and planned actions (control self-assessment)
• Contributed to the continuous improvement of the Internal Audit and Risk functions in accordance with IA standard published by Institute of Internal Auditors (IIA) and approach based on AU/NZS/ISO 31000:2018.

(One of the largest fast-moving consumer goods (FMCG) enterprises in Southern China, with business operations encompassing property investment, capital investment, health products and pharmacy)

Highlighted and Key Deliverables

• Delivered procurement audit for 4.5 billion construction project – Guangzhou Infinitus Plaza
• Performed whole process audit of E-Commerce Business including Revenue Recognition and Warehouse & Inventory management
• Built up a risk mechanism for a new startup business unit to identify, assess and respond to the risks

Key responsibilities

• Prepared questionnaire for process walkthrough meetings and taking meeting minutes
• Reviewed various business processes to ensure effectiveness of internal control design
• Conducted operational effective testing and executed other audit procedures to assure effectiveness of control implementation and compliance with company policies
• Provided risk advisory to business units, put forward rectification proposal and promoted the solution of internal control business problems
• Completed documentation of work done and prepared audit report with conclusion, findings and recommendation to quarterly Audit Committee.

(One of the Big Five banks in Canada, it is the third-largest bank in Canada by market capitalization and the eighth-largest bank in North America.)

Highlighted and Key Deliverables

• Acted as the first line of defense for the bank, ensuring alignment with operational controls
• Conducted GL Anomaly/Exception review, Operations control/procedure checking, Management Control Assessment and Quality Assurance in each business unit including Trading Product Services, Corporate Finance, Payment and Account Services Operation
• Worked together with business analyst to drive continuous improvement of business process, especially improve control from manual to automation
• Reconciled data to ensure consistency throughout the end-to-end process across various systems
• Supported front-desk system upgraded, coordinated with the business and IT

Key responsibilities

• Established and improved the internal control environment of the branch according to the requirements of head office and regulatory
• Managed to hold walkthrough meetings and interviewed with business unit head, reviewing business procedures
• Escalated control gap and audit findings to IC head and asked business unit for rectification.

(One of the Big Four Accounting Firm)

Highlighted and Key Deliverables

• Provided financial audit services to clients from multi-industries including manufacture, real estate, hospitality and logistic industries
• Self-learning business systems like SAP and Oracle to gather audit evidence
• Seconded to risk advisory department, responsible for Sox and internal audit engagement

Key responsibilities

• Acted as associate in charge, led the team to finish planning and annual audit fieldwork
• Interviewed with stakeholders to understand their internal control for six business cycles and gather related documentation to support risk assessment.