Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Kyla Gowera

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bar Staff

Wildlands 2024
01.2024 - Current
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Maintained a clean and organised bar area for an enjoyable customer experience.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.

Event Staff

Listen Out 2023
09.2023 - Current
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Utilised conflict resolution with aggressive customers
  • Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
  • Resolved event-related issues promptly, leading to satisfied clients and positive feedback on post-event surveys.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.

Creche Staff

Ellenbrook Fitness Centre
01.2022 - Current
  • Ensured child safety through vigilant supervision, maintaining proper ratios during activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Managed behaviour issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Retail Manager

Lovisa Ellenbrook
11.2022 - 02.2023
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Retail Assistant

Lovisa Ellenbrook
09.2021 - 11.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Participated in seasonal sales events and promotions, maximising their impact on revenue generation.

Team Member

Dome Ellenbrook
01.2021 - 09.2021
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Maintained cleanliness and organisation of dining area, contributing to a more enjoyable dining experience for patrons.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
  • Managed reservations and seating arrangements, minimizing wait times for walk-in guests.

Education

Bachelor of Science - Counselling

University of Notre Dame
Fremantle, WA
07.2026

High School Diploma -

Swan Valley Anglican Community School
10.2020

Skills

  • First Aid Training
  • Food Safety Understanding
  • POS system operation
  • Inventory management
  • Shift Scheduling
  • Customer service focus
  • Child Supervision
  • Group Leadership
  • Cash Handling
  • Hiring and Training

Languages

English
Native or Bilingual
Shona
Professional Working

Certification

Working With Children's Check

HLTAID011 - Provide First Aid & CPR

Certificate III in Sports and Recreation

SITHFAB021 Provides Responsible Service of Alcohol

Driver's Licence with own vehicle

References

  • Tanya Holt, 0438 880 372, Manager at Ellenbrook Fitness Centre
  • Celestine Vera, 0451 998 482, Manager at Ellenbrook Fitness Centre
  • Nyakeun Ajang, 0435 776 023, Colleague at Lovisa Ellenbrook

Timeline

Bar Staff

Wildlands 2024
01.2024 - Current

Event Staff

Listen Out 2023
09.2023 - Current

Retail Manager

Lovisa Ellenbrook
11.2022 - 02.2023

Creche Staff

Ellenbrook Fitness Centre
01.2022 - Current

Retail Assistant

Lovisa Ellenbrook
09.2021 - 11.2023

Team Member

Dome Ellenbrook
01.2021 - 09.2021

Bachelor of Science - Counselling

University of Notre Dame

High School Diploma -

Swan Valley Anglican Community School

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Kyla Gowera