Crystal Miller
Sydney,NSW
Summary
Versatile and dynamic professional with a proven track record at Macquarie University, excelling in critical thinking and problem-solving. Demonstrated expertise in audiovisual technology and a commitment to fostering strong client relationships. Achieved significant improvements in operational efficiency and customer satisfaction through innovative solutions and effective team collaboration.
Overview
15
15
years of professional experience
Work History
Co-Director
Rivulus Dominarum Project and Fieldschool for Bioarchaeology
07.2023 - Current
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of students, supervising daily performance as well as training and improvement plans.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Planned and directed research to characterize and compare economic, demographic and religious institutions of distinct cultural groups, communities and organizations.
- Inspected, dated and authenticated material evidence and documented information for research purposes.
- Researched cultures, paradigms and specific events with advanced approaches.
- Examined and classified human skeletal remains based on anatomical and physiological markers.
- Explained cultural, physical and social development of humans based on data compiled from literature and field research.
Faculty Fascilites and AV Assistant
Macquarie University
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Trained event staff on proper use of audio and visual equipment.
Seasonal Teaching Academic
Macquarie University
01.2019 - Current
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Monitored student progress and provided feedback and support.
- Used variety of teaching methods to successfully help wide range of students.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Maintained records of student assessments, tutoring activities and results.
- Responded to email and telephone requests to provide students with specific information.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Mentored and coached students with focus on developing independence and self-confidence.
- Leveraged technology and visual aids to engage students and enhance learning.
Digital Champion
Macquarie University
01.2019 - 07.2023
- Programmed and operated audio-visual equipment to support seamless live events.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Executed client consultations to determine audio-visual needs for events.
- Trained event staff on proper use of audio and visual equipment.
- Supported live events with well-controlled lights, sound and video streaming.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Set up projectors, laptops and microphones for live presentations.
- Managed compression, digitization and storage of audio and video data.
- Created graphics and layouts for live and pre-recorded talks.
- Controlled video input for live conferences or performances and pre-recorded productions.
Personal Trainer
Fitbodz Fitness Centre
01.2017 - 01.2020
- Educated participants on proper nutrition and healthy lifestyle habits.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Led aerobics, yoga, core strength and kickboxing classes.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Demonstrated proper form and technique to prevent injury.
- Collaborated with other fitness professionals to develop and implement new programs.
- Assisted clients with personal fitness goals through realistic objectives.
- Adapted classes to meet needs of participants with varying fitness levels.
- Utilized effective record-keeping system for tracking customer information.
- Provided emergency first aid and CPR as needed.
- Developed customized fitness plans for wide range of clients to expand services.
Store Manager
EB Games
01.2010 - 01.2017
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Master of Arts - Bioarchaeology
Macquarie University
Sydney, NSW12-2026
Bachelor of Arts - Archeology
Macquarie University
Sydney, NSW07.2023
High School Diploma -
Wide Bay Institute of Tafe
Hervey Bay, QLD11.2006
Certificate IV - Information Technology
Wide Bay Institute of TAFE
Hervey Bay, QLD2006
Skills
- Critical Thinking and Problem-Solving: Analytical reasoning, decision-making, and troubleshooting in complex scenarios
- Communication: Strong verbal and written communication, active listening, and collaborative teamwork
- Customer/Client Satisfaction: Dedicated to providing exceptional service, ensuring positive experiences, and fostering strong client relationships
- Technical Proficiency: Expertise in audiovisual technology, including Crestron systems, Avid Media Composer, streaming services, and video conferencing platforms
- Digital Literacy: Proficiency in Adobe Creative Suite, Microsoft Office, and content production tools
- Organization and Time Management: Dependable, detail-oriented, and skilled in concise time management and work documentation
- Cultural and Interpersonal Awareness: Cultural sensitivity, teamwork, and adaptability in diverse environments
- Event Support: Skilled in live event setup, audiovisual training, and equipment testing to ensure seamless operations
- Safety and Preparedness: Certified in First Aid and CPR, ensuring a safe and supportive environment
Accomplishments
- Co-Director of the Rivulus Dominarum Project and Fieldschool for Bioarchaeology in Romania
- Collaborated with team of five in the development and publication of peer-reviewed article.
- Awarded "Learning and Teaching Award" in the Faculty of Arts, Macquarie University, Sydney in 2022.
- Collaborated with team from Faculty of Arts to organise and run international hybrid attendance conferences run across multiple streams and multiple days (AEC22)
- Collaborate with a range of faculty members to provide AV assistance for public lectures. E.g. Michael Kerby Lecture
Languages
English
Native or Bilingual
Romanian
Elementary
Interests
- Travel: Exploring new cultures and destinations, immersing myself in diverse traditions, and broadening my global perspective
- Reading: Enjoying a wide range of genres, from historical non-fiction to contemporary fiction, to deepen my knowledge and inspire creativity
- Learning: Continuously seeking opportunities to acquire new skills, languages, and knowledge in areas that enrich both my personal and professional life
- Hiking: Embracing the outdoors and staying active by discovering scenic trails and connecting with nature
Timeline
Co-Director
Rivulus Dominarum Project and Fieldschool for Bioarchaeology
07.2023 - Current
Faculty Fascilites and AV Assistant
Macquarie University
04.2023 - Current
Seasonal Teaching Academic
Macquarie University
01.2019 - Current
Digital Champion
Macquarie University
01.2019 - 07.2023
Personal Trainer
Fitbodz Fitness Centre
01.2017 - 01.2020
Store Manager
EB Games
01.2010 - 01.2017
Master of Arts - Bioarchaeology
Macquarie University
Bachelor of Arts - Archeology
Macquarie University
High School Diploma -
Wide Bay Institute of Tafe
Certificate IV - Information Technology
Wide Bay Institute of TAFE
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