Crystal Ord
Beaumont Hills,NSW
Summary
Highly motivated and hard working Nursing Student currently studying at Western Sydney University, seeking a role in a clinical setting to gain further experience in a primary care position. Possesses a strong drive to help others, maintains an advanced set of communication skills with a strong focus on delivering person-centered, culturally competent care. Considerable experience working in high pressure health orientated settings, with 2 years of managerial experience. Can work effectively and perform under pressure, with a proven ability to work independently and as part of a team. Effortless in exceeding tasks set by higher management, always remaining tactful with the ability to problem solve independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym Manager
Plus Fitness (Awad Fitness Group)
06.2022 - Current
- Training new employees and conducting regular team meetings
- Surpassing sales targets and key performance indicators (KPIs) set by higher management
- Identifying fresh resources and sales tactics to achieve weekly and monthly sales goals
- Well developed proficiency in comprehensive writing, and advanced phone etiquette
- Stock and supply management
- Outreach and marketing tasks
- Responsible for the cleanliness and presentation of the club
- Responsible for organising promotional activities in the local business district
- Organising and running Gym Open Day's and large Sales Booster Events, including overseeing and organising collaborations with brands, lead generation of over 100 leads, and cold calling
- Oversee staff and personal trainers
- Simple accounting duties such as fortnightly credit control and keeping on top of over due accounts
- Exceptional communication and customer service skills
NDIS Support Worker
Natasha Sansoni (Occupational Therapist)
10.2023 - 03.2024
- Helping clients with household chores such as cleaning, organising their homes, cooking
- Assist clients with personal hygiene, and hygiene plans to easily maintain an optimal state of hygiene
- Transport training to promote further independence for clients
- Assisting with Activities of Daily Living (ADL's)
- Adhering and implementing to the care plan designed by the Occupational Therapist and reporting any issues, and plan progress.
- Assistance with homework and university work.
- Activity Planning: Organising and participating in activities that promote physical, emotional, and social wellbeing.
- Skill Development: Working with clients on specific skills to enhance their independence, such as cooking or managing money.
- Accompanying clients to social, recreational, and community activities to promote social inclusion.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Conducted home visits to assess clients' home environment and provide support.
Hospitality Staff Member
The Bakehouse North Kellyville
06.2021 - 06.2022
- Prepare Service Area
- Provide Attentive Service: Attend to customer needs, address complaints professionally
- Process Payments: Bring bills, process payments
- Clear and Reset Tables
- Communicate effectively, assist team members during busy periods
- Adhere to food safety, hygiene, and emergency procedures
- Complete End-of-Shift Duties
- Advanced Ability to Multitask and work under pressure from a high volume of customers
Bookkeeper
Russell Treglown (Courier)
09.2021 - 12.2021
- Adequate knowledge of accounting software such as Xero and QuickBooks
- Ensuring invoices are valid and paid on time
- Well developed mathematical skills
- Balancing business books
- Bank reconciliations
- Creating weekly and monthly budgets for business-related expenses
- Preparing for and lodging business activity statements (BAS)
- Filing Tax
- Conducting regular meetings with the business accountant
- Regularly analyzing ways to improve business profitability
Hospitality Staff Member
KFC
03.2020 - 06.2021
- Maintaining superb customer service through greeting customers, taking orders, answering questions, and ensuring a positive dining experience
- Competency in handling transactions
- Preparing and cooking menu items
- Assisting in the training and onboarding of new staff members
- Manage drive-thru orders, working as a team to ensure speed and accuracy while maintaining high customer service standards.
Childcare Worker
Freelance Sole Trader
04.2019 - 03.2020
- Maintain a safe and secure environment
- Help children with personal hygiene, like washing hands and brushing teeth
- Plan and participate in playtime activities to keep children engaged and entertained
- Provide parents with updates on their children's activities, behaviour, and any concerns
- Teach basic skills such as numbers, letters, colours, and shapes
- Foster a supportive and nurturing environment to help children develop self-esteem and social skills
- Teaching conflict resolution and cooperation
- Promote an inclusive environment where all children feel valued and respected.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Prevented behavioural issues with proactive management strategies that encouraged self-regulation among the children.
Education
Bachelor of Nursing -
Western Sydney University
Parramatta, NSW2026
Undergraduate Preparation Program for Nursing and Health Science -
Western Sydney University (The College)
Blacktown, NSW02.2024
Certificate IV - Real Estate
Global Real Estate Training
Sydney, NSW12.2022
Year 10 Equivalent (Certificate II) -
TAFE
Brookvale, NSW12.2020
Graduate Certificate - Acting
The Australian Film And Television Academy
Sydney, NSW12.2019
High School Diploma -
Catherine McAuley College Westmead
Westmead, NSW12.2018
Skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong ability to lead and take initiative
- Strong comprehension of person centred practice and culturally competent care
- Life Skills Development
- Client Advocacy
Certification
- Trained in First Aid with a valid First Aid Certificate, CPR and Basic life support:
HLTAID011 - Provide First Aid
HLTAID010 - Provide basic emergency life support
HLTAID009 - Provide cardiopulmonary resuscitation
- Valid Working with Children Check (WWCC)
- Valid National Police Check (NPC)
- Valid Mask Fit Test for Industree Trident RTCFFP2 Flat Fold [100] N95 and 3M 1870+ FLAT FOLD [100] N95
- Completed vaccination/immunisation card (Vaccination Record Card for Category A Workers) with all serology results containing expiry dates and currency
References
References provided upon request.
Timeline
NDIS Support Worker
Natasha Sansoni (Occupational Therapist)
10.2023 - 03.2024
Gym Manager
Plus Fitness (Awad Fitness Group)
06.2022 - Current
Bookkeeper
Russell Treglown (Courier)
09.2021 - 12.2021
Hospitality Staff Member
The Bakehouse North Kellyville
06.2021 - 06.2022
Hospitality Staff Member
KFC
03.2020 - 06.2021
Childcare Worker
Freelance Sole Trader
04.2019 - 03.2020
Bachelor of Nursing -
Western Sydney University
Undergraduate Preparation Program for Nursing and Health Science -
Western Sydney University (The College)
Certificate IV - Real Estate
Global Real Estate Training
Year 10 Equivalent (Certificate II) -
TAFE
Graduate Certificate - Acting
The Australian Film And Television Academy
High School Diploma -
Catherine McAuley College Westmead
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