Crystal Patter
Gold Coast
Summary
Dynamic Sales Professional with 8+ Years of Experience
Results-driven sales professional with over 8 years of experience in driving revenue growth and building long-lasting client relationships in competitive markets. Proven track record of exceeding sales targets by strategic lead generation, effective negotiation, and a deep understanding of customer needs. Adept at utilising CRM systems to streamline sales processes and enhance client engagement. Recognised for exceptional communication skills and a strong ability to close high-value deals. Seeking to leverage expertise in Real Estate to contribute to Kollosche’s sales team and drive continued success.
Overview
7
7
years of professional experience
Work History
Cosmetic Tattoo Specialist
Crystal Cosmetics
03.2022 - Current
- Maintained schedule and kept appointment times.
- Created custom tattoo designs for customers.
- Grew client base by marketing services.
- Kept areas neat and clean and equipment sanitized.
- Utilized photographs and sketches from customers to develop ideas.
- Applied permanent tattoos using indelible, non-toxic ink.
- Performed clean, high-quality work at all times.
- Accepted and processed customer payments.
- Collaborated in team-based environment to maximize customer satisfaction with services.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Monitored and reported any changes in clients' physical and mental health.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
Manager (34 Staff Members)
Sephora
05.2020 - 06.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Area Manager
Dangerfield
07.2017 - 03.2020
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Dedicated to expanding client bases by building lasting relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Drove revenues and team morale by developing and deploying sales contests.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Education
MBA - Business
Bond University
Gold Coast, QLD05.2025
Coursework: CPP41419 Certificate IV in Real Estate
REIQ
Southport, QLD07.2024
Skills
- Support Personal Needs
- General Housekeeping
- Customer Consultations
- Inventory Distribution
- Reviewing Performance
- Retail Space Planning
- Negotiation and Conflict Resolution
- Customer Relations
- Sales and Marketing
- Timelines and Milestones
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
Hindi
Professional Working
Timeline
Cosmetic Tattoo Specialist
Crystal Cosmetics
03.2022 - Current
Manager (34 Staff Members)
Sephora
05.2020 - 06.2022
Area Manager
Dangerfield
07.2017 - 03.2020
MBA - Business
Bond University
Coursework: CPP41419 Certificate IV in Real Estate
REIQ
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