Summary
Overview
Work History
Education
Skills
Timeline
Generic
Crystal Patter

Crystal Patter

Gold Coast

Summary

Hardworking and passionate job seeker with strong organisational skills eager to secure a Sales Associate position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Ray White Real Estate
11.2024 - 05.2025
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Focused on personal buyer and seller work.
  • KPIS: 30 Connects on the phone per day, 4 to 6 appraisals per week, 30 minutes to 1 hour of Real Estate gym every day.
  • Assisted with open homes throughout the week/ weekends.
  • Door knocked to generate new leads.
  • Team player: Assisted wherever I was needed within the team.
  • Understand how to use NutureCloud and AgentBox CRM.
  • Engaged in friendly conversation with buyers and sellers to better uncover individual needs.
  • Engaged with customers to build rapport and loyalty.
  • Developed strong rapport with customers and created positive impression of business.

Client Service Manager

Kollosche
06.2024 - 10.2024
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Marketing Campaigns (week 1 to 4)
  • Vendor and buyer meetings on site
  • Customising emails with designated hyperlinks.

Cosmetic Tattoo Specialist

Crystal Cosmetics
03.2020 - 05.2024
  • Maintained schedule and kept appointment times.
  • Created custom tattoo designs for customers.
  • Grew client base by marketing services.
  • Kept areas neat and clean and equipment sanitized.
  • Utilized photographs and sketches from customers to develop ideas.
  • Applied permanent tattoos using indelible, non-toxic ink.
  • Performed clean, high-quality work at all times.
  • Accepted and processed customer payments.
  • Collaborated in team-based environment to maximize customer satisfaction with services.
  • Preserved patient safety by following safety protocols.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Monitored and reported any changes in clients' physical and mental health.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Provided assistance with medication management.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

Assistant Manager

Sephora
05.2019 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Generated repeat business through exceptional customer service.

Area Manager

Dangerfield
07.2017 - 03.2020
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Dedicated to expanding client bases by building lasting relationships.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.

Education

MBA - Business

Bond University
Gold Coast, QLD
11-2025

Skills

  • Support Personal and Team Needs
  • Meeting Key Performance Indicators
  • Reviewing Performance
  • Negotiation and Conflict Resolution
  • Customer Relations
  • Sales and Marketing

Timeline

Sales Associate

Ray White Real Estate
11.2024 - 05.2025

Client Service Manager

Kollosche
06.2024 - 10.2024

Cosmetic Tattoo Specialist

Crystal Cosmetics
03.2020 - 05.2024

Assistant Manager

Sephora
05.2019 - 06.2020

Area Manager

Dangerfield
07.2017 - 03.2020

MBA - Business

Bond University

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Crystal Patter