Crystal Rodriguez
Hope Island,QLD
Summary
Versatile IT Technician with a robust background in technical support and hardware installation, demonstrated at MyGeek through optimizing networks and enhancing user experiences. Skilled in customer service and attention to detail, I excel in fast-paced environments, achieving efficient problem resolution and system reliability. Proven leadership in supervising projects ensures timely and quality outcomes.
Overview
12
12
years of professional experience
Work History
IT Technician
MyGeek
05.2008 - 12.2016
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Held a partnership in the company.
Housekeeper
Contracted
04.2005 - 02.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supervised housekeeping activities in four distinct properties.
Administrator
Top Notch Production
09.2007 - 01.2008
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Created and managed project plans, timelines and budgets.
Education
Certificate IV - Commercial Property Sale
Realeaste Training
Brisbane, QLD06.2017
Diploma - Youth Worker
Strategix
Loganholme, QLD03.2015
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Attention to detail
- Customer service
- Online chat support
- Friendly and patience
- The ability to work on your own
- To be thorough and pay attention to detail
- Patience and the ability to remain calm in stressful situations
Timeline
IT Technician
MyGeek
05.2008 - 12.2016
Administrator
Top Notch Production
09.2007 - 01.2008
Housekeeper
Contracted
04.2005 - 02.2008
Certificate IV - Commercial Property Sale
Realeaste Training
Diploma - Youth Worker
Strategix
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