Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Crystal Surman

Summary

Highly adaptable and dedicated retail professional with 16 years of experience overseeing daily operations in a fast paced retail environment. In those years I have advanced from retail assistant to manager. Recognised for my up beat nature in customer relations, reliability and attention to detail. Eager to transition into an administrative role to support efficient office operations and contribute excellent communication and organisational abilities.

Overview

2027
2027
years of professional experience

Work History

Retail Manager

Newsextra Deeragun
2009 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
  • Oversaw opening and closing procedures and cash management.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Education

Bachelor of New Media Arts -

James Cook University
QLD
2017

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Technology proficiency

Timeline

Retail Manager

Newsextra Deeragun
2009 - Current

Bachelor of New Media Arts -

James Cook University

References

Robert Amisano /Owner of Newsextra Deergaun 

Phone: 0448 627 313

Crystal Surman