Crystal Surman
Summary
Highly adaptable and dedicated retail professional with 16 years of experience overseeing daily operations in a fast paced retail environment. In those years I have advanced from retail assistant to manager. Recognised for my up beat nature in customer relations, reliability and attention to detail. Eager to transition into an administrative role to support efficient office operations and contribute excellent communication and organisational abilities.
Overview
2027
2027
years of professional experience
Work History
Retail Manager
Newsextra Deeragun
2009 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Oversaw opening and closing procedures and cash management.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Education
Bachelor of New Media Arts -
James Cook University
QLD2017
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Technology proficiency
Timeline
Retail Manager
Newsextra Deeragun
2009 - Current
Bachelor of New Media Arts -
James Cook University
References
Robert Amisano /Owner of Newsextra Deergaun
Phone: 0448 627 313