Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Crystal Teoh

Melbourne,VIC

Summary

Recent Monash university Information Technology and Commerce graduate with excellent interpersonal, technical and problem-solving skills. Detail-oriented and eager to learn new concepts. Moving forward, my goal is to leverage acquired skills and contribute to providing the best client experience through innovative solutions and effective resource utilisation. I'm seeking opportunities for professional development to excel in a dynamic environment, tackle challenges, and exceed expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Services Associate

Horsell Consulting
Southbank, Melbourne, Victoria
06.2023 - Current
  • Led the successful migration project of the company's intranet, overseeing restructuring and redesign of folder and document libraries, webpages, and implementation of security protocols.
  • Conducted user training sessions and preparation of user documentation on SharePoint usage, ensuring smooth adoption and utilisation across the organisation.
  • Provided regular progress reports to management, ensuring alignment with project objectives and deadlines.
  • Cultivated strong relationships with external SharePoint developers and internal IT service providers, facilitating seamless collaboration and problem resolution.
  • Facilitated clear and adequate internal communications regarding technology changes, ensuring smooth transitions and minimal disruptions to operations.
  • Effectively troubleshooted IT inquiries, providing timely resolutions and support to colleagues across the organisation.
  • Assisted in HR recruitment processes, including job postings, candidate screening, and scheduling interviews.
  • Experience and knowledge in the tendering and nominations process for business development and opportunities.
  • Assisted in the payroll and invoicing process to ensure timely and accurate employee remuneration.
  • Actively participate in the company's social club committee, contributing to the organisation of corporate events and activities.
  • Maintain and keep track of the Social Club's spending, ensuring alignment to the budget.

Operations Admin

Cabrini Hospital
Malvern, Melbourne, Victoria
04.2022 - 03.2024
  • Coordinate staff allocation based on workload and requirements.
  • Manage bed bookings and allocations for efficient resource utilisation.
  • Arrange safe and timely patient transport services.
  • Effective cross-functional team working in a fast-paced environment.
  • Liaise with senior management and executives, external stakeholders, and customers to ensure smooth operations of the hospital.
  • Excellent organisational and time management.
  • Resolve patient and customer enquiries in an empathetic and professional manner.
  • Provide effective training and ongoing mentorship to junior colleagues to enhance their skills and confidence in their roles.
  • Manage and review timesheets to ensure accurate employee remuneration.

Team Coordinator

Monash Universite Capstone Project
Melbourne, Victoria
01.2022 - 12.2022
  • Led a diverse team through all stages of the capstone project.
  • Developed project timelines and milestones to keep the team on track and accountable of project progress and deadlines.
  • Coordinated resources and delegated tasks according to individual strengths and project requirements.
  • Identified and addressed obstacles hindering project progress, offering solutions to overcome challenges.
  • Acted as a liaison between the team, faculty advisors, and client, ensuring clear and concise communication.
  • Mediated conflicts and resolved disagreements within the team in a constructive manner.
  • Maintained and presented detailed records of project progress, including meeting minutes, action items, and project documentation.

Education

Bachelor's Degree (Double) - Information Technology & Commerce

Monash University
Melbourne Victoria
01-2023

Skills

  • Cross-Functional Communication and Collaboration
  • Client Complaint Resolution
  • Problem-Solving
  • Project Management and Coordination
  • Relationship Building and Management
  • Recruiting and Hiring
  • Employee Training
  • Continuous Improvement
  • Analytical Thinking
  • SharePoint Admin
  • SQL
  • Microsoft 365
  • Excel VBA
  • Java, JavaScript, Python

Certification

  • Lean Six Sigma - Yellow Belt Certification (2023)
  • First Aid Certificate (2023)
  • RMIT Japanese Speaking (2018)

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Professional
Japanese
Limited

Affiliations

  • Volunteering and teaching (4 years at Boxhill Sudanese School)
  • Aerial sports and apparatus
  • Content creation
  • Hiking and trail tracking

References

References available upon request.

Timeline

Business Services Associate

Horsell Consulting
06.2023 - Current

Operations Admin

Cabrini Hospital
04.2022 - 03.2024

Team Coordinator

Monash Universite Capstone Project
01.2022 - 12.2022

Bachelor's Degree (Double) - Information Technology & Commerce

Monash University

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Crystal Teoh