Summary
Work History
Education
Skills
References
Timeline
Generic

CRYSTAL WHITWELL

Penrith,Australia

Summary

Highly organised and reliable administration and customer service professional with experience across veterinary nursing, retail, reception and animal care environments. Strong communication skills with confidence handling face to face enquiries, phone calls, appointment scheduling and record management. Experienced in maintaining accurate records, processing payments and providing exceptional customer service. Known for professionalism, attention to detail and the ability to multitask in fast paced environments while building positive relationships with clients and colleagues.

Work History

Dog Groomer & Reception Assistant

Pooch Purfection
03.2026 - Current
  • Managed client bookings and optimized appointment scheduling for enhanced service delivery.
  • Managed communication via phone and email to address customer questions.
  • Deliver exceptional customer service
  • Resolve customer enquiries professionally
  • Communicated with pet owners regarding grooming needs and provided tailored care tips.
  • Brushed and trimmed fur to maintain coat health and appearance.
  • Bathed and dried dogs using grooming tools and equipment.
  • Ensured safety of animals at all times by following established safety protocols.
  • Developed long-term relationships with clients, fostering trust and ensuring repeat business through regular interaction.

Dog Groomer & Retail Assistant

Petstock
  • Managed customer bookings and enquiries
  • Processed POS and EFTPOS transactions
  • Maintained client records and documentation
  • Answered phone enquiries and organised appointments
  • Delivered exceptional customer service
  • Communicated with pet owners about grooming needs and plans.
  • Provided excellent customer service while building rapport with clients.
  • Handled cash transactions accurately when accepting payment from customers.
  • Ensured safety of animals at all times by following established safety protocols.
  • Kept detailed records of services performed for each animal client.
  • Scheduled appointments for clients using online software programs.
  • Provided customers with information on proper dog grooming techniques and pet health care advice.
  • Groomed dogs using clippers, scissors, and brushes for a clean appearance.
  • Bathed and dried dogs with appropriate shampoos and tools for coat health.
  • Maintained cleanliness of grooming area, including washing tools and equipment regularly.
  • Respected animal behavior while calming anxious dogs during grooming sessions.
  • Collaborated with team members to improve workflow in busy grooming salon environment.
  • Assisted customers with product selections and inquiries.
  • Operated point-of-sale system for efficient transactions.
  • Stocked shelves and arranged merchandise displays effectively.

Customer Service Representative

Cenvet
  • Resolved customer complaints through effective communication and support.
  • Assisted customers with product inquiries and order processing.
  • Provided detailed product information to enhance customer understanding.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to improve service quality and efficiency.
  • Managed phone and online orders
  • Educated customers on proper usage of veterinary products and services.

Veterinary Nurse

Bligh Park Pet Health Centre
  • Assisted veterinarians during examinations and surgical procedures.
  • Managed patient records by organizing and updating information in a systematic manner.
  • Monitored animal health, behavior, and vital signs daily.
  • Administered medications and vaccinations according to veterinarian instructions.
  • Ensured cleanliness and organization of treatment areas and equipment to promote a safe environment for patients.
  • Managed patient records using veterinary management software to streamline information retrieval and enhance data accuracy.
  • Patient record management
  • Provided support to clients by addressing inquiries and concerns.

Education

Certificate IV - Veterinary Nursing

Richmond TAFE

Certificate III - Business Studies

Grenfell TAFE

Certificate II - Business Studies

Cowra TAFE

Certificate II - Retail Services

Richmond TAFE

Certificate II - Animal Studies

Richmond TAFE

Higher School Certificate -

Skills

  • Pet Grooming Techniques
  • Administration & Reception
  • Appointment Scheduling
  • Customer Service
  • EFTPOS & Payment Processing
  • Data Entry
  • Record Keeping
  • Phone & Email Communication
  • Confidentiality & Professionalism
  • Time management
  • Team Collaboration
  • Confidentiality & Professionalism
  • Pet Grooming Techniques

References

Available upon request

Timeline

Dog Groomer & Reception Assistant

Pooch Purfection
03.2026 - Current

Dog Groomer & Retail Assistant

Petstock

Customer Service Representative

Cenvet

Veterinary Nurse

Bligh Park Pet Health Centre

Certificate IV - Veterinary Nursing

Richmond TAFE

Certificate III - Business Studies

Grenfell TAFE

Certificate II - Business Studies

Cowra TAFE

Certificate II - Retail Services

Richmond TAFE

Certificate II - Animal Studies

Richmond TAFE

Higher School Certificate -

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CRYSTAL WHITWELL