Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Crystal Zhang

NORTH WILLOUGHBY,NSW

Summary

I have been a registered Pharmacist for approximately 24 years. I obtained a Bachelor of Pharmacy from Sydney University in 2003 and obtained my pharmacy registration in 2008.

Graduating from Sydney University and obtaining my pharmacist registration have been some of the proudest moments in my life. I have worked in pharmacy since my second year of university. My first pharmacy role was at Hurstville and my mentor, Ted Sissian, instilled in me the importance of discharging my duties as a pharmacist with the utmost of professionalism. I have always reminded myself of his words of wisdom and as I later became a preceptor to others, I have passed it on. I believe this ethos represents the value and respect we should have for our professional obligations. I tell all my students, as a pharmacist, we are here to serve the public, this is our number one priority, and we must adhere to all rules and regulations in order to properly discharge our duties.

After years of working as a pharmacist, and being a pharmacist-in-charge for 5 years, I purchased the Pharmacy in 2013.

In 2015, I purchased Neutral Bay Pharmacy. Between 2015 and 2018, I had been working between the two pharmacies and, due to staffing issues, I decided to enter into a partnership agreement for Neutral Bay Pharmacy. Between 2018 and 2020, I was working at Neutral Bay Pharmacy for 10 hours a week across two half day shifts as the on-duty pharmacist.

I sold Neutral Bay Pharmacy in 2021

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director

Charing Cross Pharmacy
Waverly, NSW
02.2013 - Current
  • Pharmacist in charge
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Made changes in procedures and policies based on performance and needs of the business.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Interviewed, supervised and motivated staff members to achieve optimal productivity.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized team hiring, training and performance.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Learned and remained updated on statutory requirements and regulations.

Director

Neutral Bay Pharmacy
Sydney, NSW
2015 - 2021
  • Pharmacist in charge
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Education

Bachelor of Pharmacy - Pharmacy

University of Sydney
Sydney, NSW
2016

Skills

  • Financial Reporting
  • Regulatory and Legal Compliance
  • Budget Management
  • Work Crew Coordination
  • Strategic Planning
  • Issue Resolution
  • People Management
  • Hiring and Retention
  • Process and Procedure Refinement
  • Operational Reporting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Google real-time spreadsheet to monitor business and daily tasks implementation
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

Certification

First Aid Certificate

Vaccination Certificate

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Director

Charing Cross Pharmacy
02.2013 - Current

Director

Neutral Bay Pharmacy
2015 - 2021

Bachelor of Pharmacy - Pharmacy

University of Sydney
Crystal Zhang