Crystal Niblett
Sales Customer Service Travel Hospitality Allied Health
Park Ridge Brisbane,QLD
Summary
Confident and capable professional with an infectious enthusiasm for life and career. Passionate about providing exceptional customer service and thriving on challenges. Positive and friendly personality to bring out the best in others. Motivated to secure a challenging and rewarding position where skills and attributes will be recognized.
Overview
2024
2024
years of professional experience
1
1
year of post-secondary education
Work History
Personal Assistant
Josephine Hear Lady Saatchi
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
Trainee Assistant Manager
Mobil Gas Station
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
Sales Consultant
Sure Slim Wellness Clinic
- Opening and closing of store
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Ground staff Airlines International
Sky Star Airport Service/ Singapore Airlines
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
- Conducted routine inspections of ramp areas to identify hazards or inefficiencies requiring immediate attention.
- Managed inventory of ground equipment and supplies to ensure availability during peak periods and prevent shortages.
- Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
Customer Service
Saints Food & Beverages catering
01.2023 - 01.2024
- Expedited checkout process for efficient customer service during peak hours.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
Skills
Friendly customer service
International customer service
Customer service and engagement
Superior customer service
Adherence to high customer service standards
Fast food customer service
Call center customer service
Data entry
Product restocking
Medication dispensing
Stocking shelves
POS system operation
Prescription interpretation
Patient counseling
Time management
Multitasking and organization
Strong work ethic
Strong communication skills
Creative thinking capacity
Strong problem solver
Attention to detail
Time management expertise
Calm under pressure
Friendly, positive attitude
Critical thinking
Multitasking
Teamwork and cooperation
Professionalism and work ethic
Self-motivation and initiative
Infection control measures
Patient confidentiality practices
Organizational growth
Carandlicense
True Full Open Manual Drivers License
References
- Jeanne Latu, Saints Logan Catering, 0403593205
- Lee-anne, Boss tree services Logan, 0401868468
Qualificationsandcertificates
- First Aid
- RSA & RSG certificate
- Community Pharmacy Assistant Certificate II
- Food & Hospitality
Education
English Music Math Legal Studies Health & Physical Education Science Home Economics Social Tech
Whites Hill High School
Camp Hill BrisbaneCompleted National Recognised - Pharmacy Assistance Community
Wal Scerri Pharmacy Academy
Brisbane CityCompetancy - Allied Health Rehabiltitation
Onfit Training
Brisbane CityCompleted National Recognised - Hospitality
Tafe
Brisbane CityCertificate - Relaxation Massage
Beauty Courses
Online 02.2024 - Current
Timeline
Certificate - Relaxation Massage
Beauty Courses
02.2024 - Current
Customer Service
Saints Food & Beverages catering
01.2023 - 01.2024
Personal Assistant
Josephine Hear Lady Saatchi
Trainee Assistant Manager
Mobil Gas Station
Sales Consultant
Sure Slim Wellness Clinic
Ground staff Airlines International
Sky Star Airport Service/ Singapore Airlines
English Music Math Legal Studies Health & Physical Education Science Home Economics Social Tech
Whites Hill High School
Completed National Recognised - Pharmacy Assistance Community
Wal Scerri Pharmacy Academy
Competancy - Allied Health Rehabiltitation
Onfit Training
Completed National Recognised - Hospitality
Tafe
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