Csaba Kiss

As a Security Senior Cabin Crew at Wizz Air, I play a critical role in maintaining and improving security measures to ensure passenger and crew safety and regulatory compliance. Focused on cabin operations for the Airbus A320/A321 family, I lead initiatives that align with global aviation security standards.

Key responsibilities and achievements:

• Developed and promoted security standards across the cabin crew community, ensuring full compliance with aviation protocols.
• Spearheaded the security program evaluation to optimize security operations and reduce potential risks.
• Standardized security policies and procedures across four AOCs to maintain consistency and operational efficiency.
• Led the analysis of security incidents, producing reports on trends and identifying actionable improvements for the airline’s security program.
• Collaborated with regulatory bodies, including the Hungarian Civil Aviation Authority, ensuring compliance and managing inquiries.
• Managed and developed the No-Fly List, enhancing passenger screening processes and reducing in-flight disruptions — contributing to a safer working environment for crew and an improved travel experience for passengers.
• Conducted risk assessments to identify vulnerabilities in operations (INAD/DEPA/DEPU) and proposed mitigation strategies.
• Developed and implemented security protocols to enhance passenger and crew safety and operational efficiency.

Led cabin teams on short- and medium-haul flights across Europe and the Middle East, delivering a premium onboard experience while ensuring full compliance with aviation safety standards. Acted as the primary liaison between Flight Deck and Cabin Crew, effectively managing inflight operations and supporting a high-performance crew culture.

Key responsibilities and achievements:

• Supervised and coached multi-cultural teams of cabin crew, fostering a professional, safety-conscious, and service-oriented environment on board.
• Delivered pre-flight briefings to align crew roles, clarify safety procedures, and set service expectations.
• Ensured strict adherence to safety protocols and aviation regulations throughout all flight phases.
• Mentored junior cabin crew, providing continuous feedback, performance support, and conflict resolution guidance.
• Delivered a consistently high standard of customer service, handling passenger concerns proactively and enhancing onboard comfort.
• Resolved medical incidents and unruly passenger situations calmly and efficiently, maintaining crew and passenger safety.
• Promoted a culture of collaboration, boosting team morale through positive leadership and example-setting.
• Supported passengers with special needs, including unaccompanied minors and elderly travellers, ensuring their comfort and dignity throughout the journey.
• Coordinated with ground operations and flight crew to streamline boarding, improve punctuality, and optimize inflight communication.

Served as a front-line ambassador of the airline, ensuring passenger safety, comfort, and satisfaction on board short- and medium-haul international flights. Maintained high service standards in a fast-paced environment while supporting safety protocols and operational efficiency.

Key responsibilities and achievements:
Delivered exceptional customer service throughout all phases of flight, consistently enhancing passenger satisfaction and loyalty.
Conducted thorough pre-flight safety and security checks to ensure full regulatory compliance.
Assisted in the efficient execution of boarding, seating, and luggage storage, maintaining smooth cabin operations in coordination with ground and flight crew.
Provided clear and confident safety demonstrations, ensuring passengers were informed and prepared.
Responded quickly and effectively to medical incidents, offering first aid support and emotional reassurance until professional help was available.
Managed in-flight sales and service delivery, promoting products while ensuring adherence to airline policies.
Addressed and resolved passenger issues, delays, and concerns with calm professionalism, contributing to a positive onboard atmosphere.
Handled challenging situations, including disruptive passengers, with composure and adherence to company safety protocols.
Maintained a clean, organized, and welcoming cabin environment throughout the journey.
Collaborated seamlessly with fellow crew members to ensure a safe, efficient, and enjoyable experience for all passengers.

Provided expert customer service in a high-traffic airport retail environment, promoting seasonal offers and supporting daily shop operations.

Key responsibilities and highlights:

• Assisted international customers with product selection, delivering knowledgeable and friendly service.
• Promoted special offers and upsold items, contributing to increased sales performance.
• Ensured a smooth and welcoming shopping experience in line with premium retail standards.

Primarily operated charter and holiday flights across Europe with one of Central and Eastern Europe’s leading leisure airlines. Gained valuable experience delivering professional, customer-focused inflight service, while also supporting occasional FIFO-style work charters to destinations such as Kazakhstan, transporting oil field personnel.

Key responsibilities and highlights:

• Delivered excellent customer service on seasonal and leisure routes, serving diverse passenger groups including families, tour groups, and international travellers.
• Participated in FIFO-style charter flights for industrial clients, transporting workers to remote locations such as Kazakhstan — requiring high operational discipline, safety focus, and adaptability.
• Conducted safety demonstrations, pre-flight checks, and monitored compliance with all regulatory and inflight safety procedures.
• Supported passengers with varying needs, including non-English speakers and first-time flyers, demonstrating cultural sensitivity and clear communication.
• Collaborated with cabin and ground teams to maintain service standards and meet tight schedules, particularly during peak travel seasons.
• Maintained cabin appearance and readiness to ensure a comfortable and welcoming onboard environment.
• Built core aviation service and safety competencies that formed the foundation for future leadership development.

Led high-quality travel experiences for international tourists, overseeing end-to-end coordination from airport reception to guided tours. Built strong client relationships, resolved issues promptly, and ensured smooth operations in a fast-paced tourism environment.

Key responsibilities and highlights:

• Welcomed and briefed clients upon arrival, coordinated transfers, and facilitated hotel check-ins.
• Led guided excursions to cultural landmarks in Cairo and Luxor; organized and upsold optional programs to enhance guest experience.
• Acted as main contact for client concerns, resolving complaints efficiently and maintaining strong relations with hotel partners.
• Gained in-depth knowledge of Hurghada (Egypt) hotel operations, room allocation practices, and guest preferences.
• Provided logistical and administrative support to ensure seamless communication between agency, clients, and local vendors.