CHATHURNI SACHINTHIKA
CLAYTON,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Shooting Star Facility Cleaning
Cleaner
02.2022 - Current
- Evaluated player progress using objective metrics, adjusting coaching methods accordingly to maximize results.
- Ensured safety during practice sessions through close supervision of equipment use and adherence to proper technique guidelines.
- Analyzed game footage to identify areas of improvement and provided constructive feedback to athletes.
- Fostered strong relationships between athletes, their families, and the coaching staff through clear communication channels and regular updates on progress.
Cleaner
Peter Stevens & Harley Davidson
08.2024 - 01.2025
- Maintained showroom cleanliness, ensuring a spotless and inviting environment for customers.
- Cleaned and polished floors, glass surfaces, and display areas to enhance product presentation.
- Managed waste disposal, ensuring proper recycling and hygiene standards.
- Refilled restroom and cleaning supplies as needed, reporting shortages to management.
- Followed health and safety protocols to maintain a hazard-free workplace.
Customer Service Representative
Werko Pvt Ltd
01.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cleaner
United Facility Group
12.2022 - 05.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Kitchen Hand
Mentone RSL
09.2022 - 09.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Pick Packer
Australian International Foods
01.2022 - 06.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Fast environment
Education
Bachelor Of Computer Science - Data Science
Deakin University
Burwood, VIC12-2024
Skills
- Equipment Maintenance Knowledge
- Continuous Improvement Mindset
- Customer Service
- Positive attitude and enthusiasm
- Safe Food Handling
- Money Handling
- Organized multi-tasker
- Late-night shift availability
- Customer Response
- Food Safety Compliance
Additional Information
- Working with children
- Food handling certificate
- Own vehicle with Australian Drivers License
- National Police Check
Timeline
Cleaner
Peter Stevens & Harley Davidson
08.2024 - 01.2025
Customer Service Representative
Werko Pvt Ltd
01.2023 - 10.2024
Cleaner
United Facility Group
12.2022 - 05.2024
Kitchen Hand
Mentone RSL
09.2022 - 09.2023
Shooting Star Facility Cleaning
Cleaner
02.2022 - Current
Pick Packer
Australian International Foods
01.2022 - 06.2023
Bachelor Of Computer Science - Data Science
Deakin University
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