Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

CUC HONG PHAM

Oakleigh East,VIC

Summary

Adept at navigating high-pressure environments, I elevated customer satisfaction and streamlined operations as Store Manager at JUSTU FASHION. My expertise in inventory management and exceptional communication skills led to significant improvements in store efficiency and client relations, showcasing my ability to lead with both strategic vision and empathetic understanding.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

JUSTU FASHION
05.2011 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

AGED CARE

VICSEG NEW FUTURES
Coburg, VIC
02-2024

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Outstanding communication skills
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management

Accomplishments

  • Supervised team of 2 staff members.
  • Increased sales by [30]% by coaching department managers on new merchandising standards.
  • Resolved product issue through consumer testing.

Certification

  • VIC Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Hand Hygiene Certificate
  • Certificate III in Individual Support

Languages

English
Professional Working

Timeline

Store Manager

JUSTU FASHION
05.2011 - Current

AGED CARE

VICSEG NEW FUTURES
CUC HONG PHAM