Cullen Horgan
Miami
Summary
Proven team collaborator and adept multitasker, I enhanced customer satisfaction at Surfers Paradise Golf Club by providing attentive service and resolving issues efficiently. Leveraging strong time management and customer service skills, I contributed to improved operational flow and team efficiency, ensuring high-quality guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter/bartender
Surfers Paradise Golf Club
09.2023 - Current
- Collaborated with team members, maintaining smooth processes during busy shifts.
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Provided friendly and attentive service to guests throughout dining experience.
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Collaborated with team members to ensure smooth operation during busy shifts.
- Handled customer complaints professionally and resolved issues to enhance guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Inspected dishes and utensils for cleanliness.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Trainee
All Saints Anglican School
03.2023 - 04.2024
- Supported senior staff in project management to facilitate timely delivery of tasks.
- Developed strong understanding of company policies by participating in training sessions.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported organizational objectives with help from existing employees.
- Assisted with classes and taught students new skills.
Crew Member
Mr Potato
01.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
All Saints Anglican School
Gold Coast, QLD11.2024
Skills
- Time management
- Customer service
- Strong multitasking
- Attention to detail
- Team collaboration
- Team player
- Active listening
- Reliable and responsible
Accomplishments
2019, 2020, 2021 - State Football Championships
2020, 2021 - State Athletics Championships
Certification
Certificate III - Business
Timeline
Waiter/bartender
Surfers Paradise Golf Club
09.2023 - Current
Trainee
All Saints Anglican School
03.2023 - 04.2024
Crew Member
Mr Potato
01.2022 - 09.2022
Certificate III - Business
All Saints Anglican School
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