Cully To
St Albans
Summary
As a night auditor I become very independent with a professional skills and experience over the last years working in hospitality workforce.
I deliver a mannered service to people and as well build connections with the customer/client. Keeping a consistent top performance.
Night auditor helps to understand people's perspective view to assist the customer faster and smoothly, especially during the busy nights.
I also bring joy to the workplace, with a enthusiastic personality I can deliver a healthy working environment with smiles and humour. I find this very useful opening up with customers.
Overview
4
4
years of professional experience
Work History
Hotel Night Auditor
Billy Lin
03.2023 - Current
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
- Stored guest valuables in safe and individual boxes for security.
Kitchen Cleaner
David
12.2022 - 01.2023
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Deep cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Deep cleaned and prep kitchen stoves.
Restaurant Waiter
Tinh
09.2022 - 10.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hotel Housekeeper
Luna
11.2021 - 02.2022
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Wood Sander/Wood Finisher
Miss Lan
11.2021 - 12.2021
- Applied filler compound to imperfections or fractures in material to smooth and prepare for finishing.
- Adjusted or removed protruding hardware to smooth furniture or materials requiring painting.
- Sand materials until it's smooth
- Apply paints to finish the product
Car Rental Agent
Daniel
05.2021 - 08.2021
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sushi Sushi
Lisa
02.2020 - 04.2020
- Prepared high-quality seafood, rice and ingredients for sushi.
- Maintained well-organized mise en place to keep work consistent.
- Managed busy times at the front cashier
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Education
High School Diploma -
St Albans Secondary College
10.2021
Skills
- Guest Services
- Independent
- Analytical Thinking
- Managing Reception
- Serve Guests
- Auditor Assistance
- Punctual and Dependable
- Financial Transactions
- Professional Relationships
- Administrative Support
- Supplies and Materials Oversight
- Guest Satisfaction
- Resolving Issues
- Room Charges
- Nightly Audits
- Revenue Balancing
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Night Auditor
Billy Lin
03.2023 - Current
Kitchen Cleaner
David
12.2022 - 01.2023
Restaurant Waiter
Tinh
09.2022 - 10.2022
Hotel Housekeeper
Luna
11.2021 - 02.2022
Wood Sander/Wood Finisher
Miss Lan
11.2021 - 12.2021
Car Rental Agent
Daniel
05.2021 - 08.2021
Sushi Sushi
Lisa
02.2020 - 04.2020
High School Diploma -
St Albans Secondary College
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