Johanne Yates

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Oversee daily operations of the site, ensuring smooth workflow and timely completion of tasks.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored new staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system on a daily basis.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Evaluated children''s progress and adjusted interventions accordingly for continued growth and development.
• Provided ongoing support to families through home visits, phone calls, and written communication, ensuring consistent progress monitoring.
• Contributed to a positive work environment by collaborating closely with colleagues and sharing best practices, resulting in improved service delivery across the team.
• Promoted family engagement in the early intervention process by providing resources, education, and guidance on supporting their child''s development at home.
• Implemented data-driven decision-making processes in planning interventions, leading to more effective outcomes for children served.
• Developed clear goals for each child based on assessment results, guiding the implementation of tailored interventions.
• Established strong relationships with families, fostering trust and open communication for effective collaboration.
• Maintained compliance with all state and federal regulations related to early intervention services, ensuring the highest quality of care for children and families.
• Managed caseloads efficiently to maintain timely documentation and service delivery without compromising quality of care.
• Conducted comprehensive assessments to identify children''s strengths and needs, informing the creation of targeted intervention plans.
• Conducted regular progress monitoring to identify areas of improvement in each child''s development, leading to timely adjustments in intervention strategies.
• Delivered high-quality services by staying up-to-date with industry best practices and attending relevant professional development opportunities.
• Advocated for children''s needs within various settings such as schools or community programs to promote inclusion and accessibility of services.
• Facilitated smooth transitions for children from early intervention programs into school settings by collaborating closely with educational teams.
• Supported families in navigating complex systems of care by offering information on available resources and facilitating connections with appropriate providers.
• Coordinated care among multidisciplinary teams comprising therapists, educators, and medical professionals to ensure comprehensive support for each child.
• Utilized evidence-based practices in the design of individualized early intervention sessions to maximize developmental gains for each child.
• Empowered parents through coaching on how to effectively implement strategies at home that would foster their child''s development.
• Collaborated with families to develop tailored intervention plans, resulting in improved child outcomes.
• Enhanced child development by implementing individualized early intervention strategies and techniques.
• Gathered, organized, and analyzed data on student needs and progress.
• Developed interventions for students currently struggling or at risk of falling behind.
• Collaborated with teachers to assess needs, set objectives, and discuss strategies.
• Conducted child assessments during intervention visits.
• Enhanced knowledge by attending training and adopting new technologies.
• Assessed and documented student progress with established goals.
• Evaluated students to determine academic and emotional development levels.
• Taught "Learn through Play" to individual and small groups.
• Offered guidance and support to families of children with disabilities or developmental challenges.
• Liaised with teachers and doctors to maintain cohesive collaboration regarding child's goals and challenges.
• Engaged students with specialized play and educational activities to boost learning.
• Prepared, scheduled and led IEPs to provide right help to meet child's present needs.
• Assessed student achievement through data analysis and maintained appropriate documentation for school-based and individual reporting purposes.
• Collaborated with parents and communities to improve learning quality and develop individualized student programs.
• Developed data-taking mechanisms and analysis to drive instruction and monitor student progress.

My role as an Aboriginal Family Links Worker included two components.

1) Provide a supported playgroup to all families with children up to 6 years of age.

2) A home visiting support service to Indigenous families of the Tenterfield area, with children up to eight years of age.

• The Aboriginal family links program provided an individual family intervention service for Indigenous families who need support in developing parenting skills. Its main focus was primarily with Indigenous families with new babies, first time parents and families with special needs.
• The supported playgroup was used to enhance the parenting skills of all families and to also provide an opportunity for parents to share experiences of parenting and for children to socialise, play and learn in a structured and positive environment.
• The Home visiting component provided support, advice and referral for Indigenous families, to undertake home visits to families where necessary and provide parenting information and skill development for Indigenous families with young children and also to develop support networks and appropriate play group activities for Indigenous families and young children in the Tenterfield area.
• The Aboriginal Family Links program became a part of the local service network which included the local primary schools, Child and Family Health Nurses, The Benevolent Society and key Indigenous organisations in order to promote an interagency approach to supporting young families. Links with locally based community groups was essential to ensure local involvement in developing and community networks.
• The program also supplemented the Home visits with group activities to assist parents to enhance social networks, life and parenting skills (e.g. parenting groups, supported playgroups and transition to school programs).
• Model good parenting practice and assist families to identify their needs, set achievable goals and work towards their fulfilment.
• Advocate for and refer families to other services, when required e.g. health professionals, child care, early childhood disability intervention and housing, while at all times adhering to the high importance of confidentiality.
• Provided consistent support for students and families in extracurricular activities while fostering a sense of community and belonging within the Supported Playgroup.
• Maintained accurate records of attendance and progress reports for effective communication with parents and administrators.
• Served as a mentor for new families, providing guidance on effective teaching strategies and classroom management techniques.
• Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.