Charlie Lang
Kambah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
Capital Maintenance Solutions
04.2024 - 12.2024
- Scheduled and organized daily work for workers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Contributed to a positive work environment by fostering strong working relationships among colleagues
- Actioned multiple email inbox's in a timely matter
- Created reports after jobs were completed and sent to clients
- Organised training for workers
- Completed inductions for buildings
- Organised police checks when required
Call Center Representative
Programmed Facility Management
01.2023 - Current
- Work order management
- Achieving KPIs
- First point of contact for tenants and contractors
- Problem solving
- Actioning emails in timely matter
- Extending timeframes for works
- Raising additional jobs for contractors
- Assisting with training new team members
- Responded proactively and positively to rapid change.
Sales Assistant
Angus & Coote Tuggeranong
11.2019 - 12.2023
- Achievement of set sales targets and KPIs
- Operational tasks including stock replenishment, Ticketing of stock, Customer repairs and general housekeeping
- Processing customer orders, purchases, returns and refunds as required in line with company procedures
- Demonstrating good product knowledge to customers on key promotions and offers
- Provide prompt, courteous customer service and professionally resolves customer issues
- Ability to work productively, individually and as part of a team
Catering Assistant
Australian metal roofing (Business event)
09.2018 - 09.2018
- Serving food to the guests
- Serving refreshments
- Cleaning up dishes and rubbish
Education
Year 12 certificate -
Lake Tuggeranong College
01.2022
Certificate II in business -
Lake Tuggeranong College
01.2022
Certificate III in business (Statement of Attainment) -
Lake Tuggeranong College
01.2022
Year 10 certificate -
Caroline Chisholm High School
01.2020
Certificate I in hospitality -
Caroline Chisholm High School
01.2020
Skills
- Computer Skills
- Logging call information
- Resolving issues
- Understanding Customer Needs
Personal Information
Date of Birth: 05/09/2004
Full drivers licence
Working with vulnerable people card
References
- Crystal Kennedy, Capital Maintenance Solutions, Crystal@capitalms.com.au
- Sulav Pokharel, Angus & Coote, 0414690689
- Heyam Hattab, Programmed Facility Management, 0410161835
- Kellie Gielis, Australian Metal Roofing, 0410331804
Timeline
Office Administrator
Capital Maintenance Solutions
04.2024 - 12.2024
Call Center Representative
Programmed Facility Management
01.2023 - Current
Sales Assistant
Angus & Coote Tuggeranong
11.2019 - 12.2023
Catering Assistant
Australian metal roofing (Business event)
09.2018 - 09.2018
Certificate II in business -
Lake Tuggeranong College
Certificate III in business (Statement of Attainment) -
Lake Tuggeranong College
Year 10 certificate -
Caroline Chisholm High School
Certificate I in hospitality -
Caroline Chisholm High School
Year 12 certificate -
Lake Tuggeranong College
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