CURTIS DAVIES
Ashtonfield
Summary
Experienced Operations Leader with 9+ years of expertise in multi-site management, operational strategy, and workforce leadership. Seeking transition into new industry to apply leadership and operational skills. Strong background in safety leadership, process optimization, and continuous improvement for efficient and cost-effective service delivery. Proven track record in leading high-performance teams while fostering a collaborative and inclusive culture. Expertise in stakeholder engagement, performance management, and strategic business planning, with ability to navigate complex environments and deliver measurable results. Passionate about developing frontline leaders, enhancing safety standards, and optimizing service delivery. Eager to bring fresh strategic insights and strong people-first approach to next opportunity.
Overview
12
12
years of professional experience
Work History
Area Manager – Strategy & Performance - 8 Sites
Telstra
01.2021 - Current
- Led a large scale team of over 100 staff including leadership teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Played a critical role in driving operational excellence, safety compliance, and staff development
- Coordinated multiple teams across different locations to streamline processes and improve efficiency.
- Implemented operational strategies that improved efficiency, safety compliance, and service delivery
- Led performance management initiatives to enhance technical and leadership capabilities among staff
- Managed budget planning, KPI tracking, and financial forecasting to optimize operational costs
- Established a safety-first culture, ensuring adherence to corporate and statutory safety regulations
- Developed and executed continuous improvement plans to enhance operational performance
- Fostered cross-functional collaboration with internal and external stakeholders to align operational strategies
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Organized promotional events and interacted with community to increase sales volume.
Multi-Site Manager
Telstra Licensed Stores
01.2014 - Current
- Reduced costs by optimizing staffing levels, implementing cost-effective measures, and minimizing waste at each location.
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Enhanced operational efficiency across multiple sites by implementing streamlined processes.
- Developed and executed strategic plans for achieving site objectives and improving overall performance.
- Improved site productivity by identifying and addressing operational bottlenecks.
- Coordinated cross-site teams to ensure consistent communication and alignment with company goals.
- Managed site budgets to optimize resource allocation and reduce operational costs.
- Led site audits to ensure compliance with regulatory standards and company policies.
- Improved customer satisfaction with effective resolution of site-specific issues.
- Established best practices for site management to enhance overall operational excellence.
- Trained site managers to foster leadership skills and improve team performance.
- Oversaw site maintenance activities to ensure operational continuity and safety.
- Increased site profitability by identifying new revenue opportunities and cost-saving measures.
- Conducted performance reviews for site managers to promote accountability and professional growth.
- Implemented data-driven decision-making processes to enhance site operations.
- Coordinated with headquarters to align site objectives with corporate strategy.
- Optimized logistics and supply chain processes to improve site efficiency.
- Fostered a culture of continuous improvement by encouraging feedback and innovation across sites.
- Established strong relationships with local communities through outreach programs and collaborative partnerships, fostering a positive image for the company.
- Maximized revenue generation by analyzing sales data trends across various regions to identify new growth opportunities.
- Enhanced employee morale through the implementation of recognition programs, training opportunities, and open lines of communication.
- Recruited top talent for key positions at multiple locations using targeted strategies such as job fairs or social media campaigns.
- Generated professional networks by engaging in professional, industry and government organizations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Streamlined inventory control processes, resulting in reduced overhead costs and improved order fulfillment rates.
Area Sales Manager
Sony
01.2013 - 02.2014
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
Education
Certificate IV - Finance And Mortgage
National Finance Institute
Australia 04-2025
NSW - Justice of The Peace -
NSW Government
02-2025
Annual Excellence Award - People And Strategy
Telstra
01-2024
Certificate of Competency - Advanced Coaching And Leadership
The Coaching Room
Sydney 01-2020
Certificate of Competency - Neuro-Linguistic Programming
The Coaching Room
Sydney, NSW01-2020
Skills
- Operations Management
- Safety Leadership
- Risk Mitigation
- Multi-site Leadership
- Process Optimization
- Strategic Planning
- Business Development
- Critical Thinking
Accomplishments
- Awarded Telstra Annual Excellence Award for managing strategic operational initiatives in a new region, achieving profitability across 8 previously low performing business units whilst increasing staff and customer satisfaction ratings to the highest level in regional NSW.
- Supervised team of 120+ staff members.
- Created a company-wide, comprehensive Leadership Development Program for all sales team members.
Timeline
Area Manager – Strategy & Performance - 8 Sites
Telstra
01.2021 - Current
Multi-Site Manager
Telstra Licensed Stores
01.2014 - Current
Area Sales Manager
Sony
01.2013 - 02.2014
Certificate IV - Finance And Mortgage
National Finance Institute
NSW - Justice of The Peace -
NSW Government
Annual Excellence Award - People And Strategy
Telstra
Certificate of Competency - Advanced Coaching And Leadership
The Coaching Room
Certificate of Competency - Neuro-Linguistic Programming
The Coaching Room
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