Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Languages
References
Timeline
Generic

Curtis Flynn

Darwin,NT

Summary

Proven leader with a track record of enhancing workforce productivity at Ryanair and Qantas through strategic training programs and effective staffing coordination. Excelled in roles requiring strong communication and Excel proficiency, significantly improving operational efficiency. Demonstrated ability to solve problems independently and support team objectives, ensuring seamless operations across multiple departments. Years of Admin experience at Communication workers union conducting general admin tasks. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resource Planner

Qantas
12.2024 - Current
  • Distributed work orders to departments.
  • Collaborated with managers to identify skill gaps in the existing workforce and develop training plans accordingly.
  • Developed employee orientation and training programs for new hires.
  • Created reports outlining current workforce status and future projections for management review.

Customer Service Agent

Big W
11.2024 - 01.2025
  • Resolved delivery and product quality issues for customers.
  • Logged tickets in SAP to address customer complaints and escalate unresolved issues.
  • Delivered exceptional customer service to ensure positive survey responses.

Crew Planner

Ryanair
03.2022 - 09.2024
  • Oversaw roster planning across multiple international bases.
  • Managed query response on Zendesk for roster, contract and flight information requests.
  • Ensured compliance with legal regulations by monitoring crew reports.
  • I have worked in crew control as overtime on a few occasions on the weekend where I was in charge of helping cover flights for the cabin crew which involved calling crew over the phone to inform them of a duty or to request them to work on their day off
  • Coordinated with multiple teams and management to ensure smooth flight operations.
  • Organised flights for cabin crew who were transferring to another base or going on a secondment to another base for a period of time. I was also in charge of transferring cabin crew to different locations for shifts based on visual roster checks, which indicated we were understaffed in some bases. This included flights in and out of the base and accommodation or transfer by taxi if the base was in close distance.

Bartender

Kilmardinny inn
Dublin, Ireland
03.2019 - 03.2022
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Sales Associate

Tesco
Dublin, Ireland
06.2016 - 03.2019
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Oversaw unloading of deliveries and dispatched invoices upon delivery confirmation.

Education

Bachelor of Science - Business Studies, management

DCU
05.2021

Leaving Cert -

St.Aidans CBS Collins Avenue
Whitehall, D9
05.2016

Skills

  • Leader
  • Supportive Group Participant
  • Effective Public Speaking
  • Customer service
  • Efficient service
  • Independent Problem Solving
  • Strong communication skills
  • Staffing coordination

Affiliations

  • Interest in Football, Basketball and Rugby.
  • Football coaching badges acquired.
  • Part of coaching staff who won coaching staff of the year in the organization my team plays in in 2022-2023 campaign.

Accomplishments

  • Played in two All-Ireland basketball championships in University Limerick and Cork.
  • Won the Dublin basketball championships.
  • Runner-up in the Dublin B senior football schools final in 2015.
  • Runner-up in the Dublin A senior football schools final in 2016.
  • Won a Leinster rugby title with Clontarf.
  • Participated in a debate in front of peers in the Gaeltacht.

Certification

  • Drivers license
  • NSW white card

Languages

5,5

References

References available upon request.

Timeline

Resource Planner

Qantas
12.2024 - Current

Customer Service Agent

Big W
11.2024 - 01.2025

Crew Planner

Ryanair
03.2022 - 09.2024

Bartender

Kilmardinny inn
03.2019 - 03.2022

Sales Associate

Tesco
06.2016 - 03.2019

Bachelor of Science - Business Studies, management

DCU

Leaving Cert -

St.Aidans CBS Collins Avenue

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Curtis Flynn