Curtis Hyland
Melbourne,Victoria
Summary
Innovative and results-oriented professional with a proven track record in the security services industry. With a background encompassing ownership and leadership roles in security firms, coupled with experience as a Business Development Manager and Lead IT/Support, I bring a unique blend of strategic vision and technical expertise to the table. My passion for leveraging technology to enhance security operations, coupled with a keen eye for identifying and capitalising on business opportunities, has been instrumental in driving growth and success in my career. As a self-starter with exceptional communication and relationship-building skills, I thrive in dynamic, fast-paced environments where I can make a tangible impact. Eager to contribute my skills and knowledge to a company's mission of revolutionising and driving global expansion.
Overview
8
8
years of professional experience
Work History
Lead Developer & IT Support
AlertDrive
TRUGANINA, VIC
04.2023 - 01.2024
- Development Leadership: Directed and guided software development projects, providing strategic oversight and ensuring the timely delivery of high-quality solutions aligned with organisational goals.
- Technical Proficiency: Applied hands-on development expertise to code and program software solutions, meeting project requirements and maintaining a high standard of technical excellence.
- IT Support: Delivered efficient technical support to employees and end-users, promptly resolving IT issues and optimizing system performance to enhance productivity.
- Team Leadership: Supervised and mentored a team of developers, fostering collaboration, skill development, and a culture of innovation to drive project success.
- Project Coordination: Orchestrated project planning, coordination, and prioritisation efforts to ensure alignment with deadlines and objectives, optimising resource allocation for maximum efficiency.
- User Training: Conducted informative and engaging user training sessions, empowering individuals to enhance their IT literacy and maximise the benefits of software solutions.
- Documentation Management: Maintained meticulous documentation for development projects and IT support processes, ensuring clarity, consistency, and accessibility of essential information for stakeholders.
Maintenance & IT Support
The Pines
Gold Coast, QLD
01.2023 - 04.2023
- Facility Maintenance: Diligently performed routine maintenance tasks to uphold the physical infrastructure, ensuring a safe and comfortable environment for residents or customers.
- IT Support: Provided prompt and effective technical assistance to resolve IT-related issues, ensuring uninterrupted IT operations for staff and residents alike.
- Equipment Oversight: Managed the maintenance and inventory of equipment, guaranteeing functionality and availability to support operational needs.
- Security Collaboration: Worked closely with security personnel to bolster safety measures, including maintenance of CCTV systems and access control systems.
- Vendor Management: Coordinated with external vendors to negotiate maintenance contracts and IT service agreements, securing cost-effective solutions to meet operational requirements.
- User Training: Conducted comprehensive user training sessions to enhance IT literacy and promote efficient equipment usage among staff and residents.
- Documentation Maintenance: Maintained meticulous records of maintenance and IT support activities, facilitating tracking and future planning efforts for ongoing improvement initiatives.
Managing Director
Hometown Security
Gold Coast, QLD
02.2016 - 12.2022
- Client-Centric Leadership: Led the charge in prioritising client satisfaction as the cornerstone of company operations, fostering a culture of proactive engagement and attentive service delivery.
- Strategic Relationship Management: Developed and nurtured strong, lasting relationships with clients, understanding their unique needs and preferences to deliver tailored solutions that consistently exceeded expectations.
- Operational Efficiency: Streamlined internal processes and resource allocation to ensure swift and seamless execution of client requests, maximising efficiency and minimising turnaround times.
- Financial Accountability: Oversaw financial planning and budget management, allocating resources judiciously to optimise client service delivery while maintaining fiscal responsibility and profitability.
- Compliance and Security Oversight: Maintained stringent adherence to industry regulations and security protocols, ensuring the highest standards of safety and integrity in all client interactions and service offerings.
- Transparent Communication: Established open, transparent communication channels with clients, fostering trust and alignment by keeping them informed of company initiatives, performance metrics, and strategic direction.
- Team Collaboration: Worked closely with internal teams to coordinate client initiatives, leveraging cross-functional expertise to deliver comprehensive solutions and address client needs holistically.
Education
Micro Course Information Technology -
Tafe QLD
05-2020
High School Diploma -
CATC Design School
01-2018
CERT III -
Complete Security
01-2016
Skills
- Programming Languages
- Strategic Business Development
- Operational Optimization
- Client Relationship Management
- Financial Acumen
- Compliance and Risk Management
- Performance Reporting
- Effective Communication
- Negotiation Skills
- Conflict Resolution
- Customer Service Excellence
- Adaptability
- Attention to Detail
References
References available upon request.
Timeline
Lead Developer & IT Support
AlertDrive
04.2023 - 01.2024
Maintenance & IT Support
The Pines
01.2023 - 04.2023
Managing Director
Hometown Security
02.2016 - 12.2022
Micro Course Information Technology -
Tafe QLD
High School Diploma -
CATC Design School
CERT III -
Complete Security
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