Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cushla Hepi-Preston

Coopers Plains

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

2025
2025
years of professional experience

Work History

Customer Service Officer

First 5 Minutes
2021 - 04.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Administration Officier

Aboriginal and Torres Strait Legal Services
2021 - 2022
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Created, prepared, and delivered reports to various departments.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.

Retail Assistant

Spend Less Shoes
2022 - 2023

Team Member

Woolworths Supermarket
2004 - 2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Administrative Assistant

Fine Design Furniture
2021 - 10.2022
  • SeventeenAnswered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Sales Representative

AAMI Insurance
2005 - 10.2005
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Assistant

Big Gun Butchers
2003 - 10.2005
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Office Assistant

Ed Sheds
2001 - 11.2004
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Wait Staff Member

Thai Time Restaurant
2001 - 10.2003
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

Bachelor of Law

University of New England
Sydney, NSW

Diploma - Legal Service

Griffith University
QLD
08.2022

High School Diploma -

Cleveland District State High School
Brisbane, QLD
11.2004

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Inbound call management
  • Records maintenance
  • Database research
  • Service recommendations
  • Information protection
  • Order management
  • Upselling

Timeline

Customer Service Officer

First 5 Minutes
2021 - 04.2024

Administration Officier

Aboriginal and Torres Strait Legal Services
2021 - 2022

Retail Assistant

Spend Less Shoes
2022 - 2023

Team Member

Woolworths Supermarket
2004 - 2023

Administrative Assistant

Fine Design Furniture
2021 - 10.2022

Sales Representative

AAMI Insurance
2005 - 10.2005

Assistant

Big Gun Butchers
2003 - 10.2005

Office Assistant

Ed Sheds
2001 - 11.2004

Wait Staff Member

Thai Time Restaurant
2001 - 10.2003

Bachelor of Law

University of New England

Diploma - Legal Service

Griffith University

High School Diploma -

Cleveland District State High School

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