Summary
Overview
Work History
Education
Skills
Certificates And Achievements
References
Timeline
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Phoenix Mahony

Westbrook,QLD

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

8
8
years of professional experience

Work History

Receptionist & Administration Assistant

Cheesman Applegarth & Partners
01.2023 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Utilised accounting software to collate data and to prepare client Annual Reviews.
  • Liaised with insurance providers, government agencies and staple funds on behalf of clients, whist maintaining strict confidentiality.

Bookkeeper, receptionist & payroll Officer

Bizgro
07.2020 - 01.2023
  • Reconciled and corrected issues with financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Input financial data and produced reports using Xero, Reckon and MYOB.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained strict confidentiality of all payroll information and records.
  • Tracked employee vacation, sick and personal time.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Waitress/kitchen hand

Urban Grounds Cafe
01.2016 - 10.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

QCE -

St Joseph's College
01.2020

Skills

  • excellent computer skills and proficient in Microsoft Programs such as Excel and Word
  • Excellent Customer Service Skills both orally and written
  • Great Team member
  • Multi-Line Telephone Operation
  • Business Administration
  • Proficient in the use of Xero, MYOB and Reckon
  • Time Management

Certificates And Achievements

  • SITHFAB005 – Prepare and serve espresso coffee
  • SITXCCS006 – Provide service to customers
  • SITXFIN001 – Process financial transactions
  • SITXFSA001 – Use hygienic practices for food safety
  • SITHFAB003 – Provide Responsible Service of Alcohol

References

  • Cameron Beard, Urban Grounds Café, Manager, 0438 807 553
  • Natalie Horton, Urban Grounds Café, Supervisor, 0412 882 958

Timeline

Receptionist & Administration Assistant

Cheesman Applegarth & Partners
01.2023 - Current

Bookkeeper, receptionist & payroll Officer

Bizgro
07.2020 - 01.2023

Waitress/kitchen hand

Urban Grounds Cafe
01.2016 - 10.2021

QCE -

St Joseph's College

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Phoenix Mahony