Christian Wu
Drummoyne
Summary
I offer a strong and well-rounded foundation across all stages of the sales cycle, with proven success in both outbound and inbound sales. In my sales roles, I've also gained valuable leadership experience by providing one-on-one training and running wider sessions for the whole BSC team. My time in a CRM role has taught me how to effectively communicate with existing clients and close deals. I am eager to step into a management opportunity, as I can leverage this comprehensive knowledge to build a strong, high-performing team.
Overview
2
2
years of professional experience
Work History
Client Relationship Manager
BrightHR
02.2025 - Current
- Record Breaking months for May, June, July and August in terms of deal numbers and revenue.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Identified opportunities to cross or up-sell service and communicated customer needs to appropriate team.
- Worked with training new retention team members and having weekly 1 on 1s for training and feedback.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Developed closing experience in a face-to-face sales role.
Business Sales Consultant
BrightHR
02.2024 - 02.2025
- Developed skills in both outbound and inbound lead sources
- Most revenue and deals for the month - July (Outbound)
- Stayed in the inbound lead channel for an entire year (consisting of the top BSCs)
- 320 Deals for the company as a BSC, sat to deal ratio of 53%.
- Learnt how to be resource with leads and recycled data.
- I have gained experience with working with the wider team through senior BSCs and management opportunities.
- Managed buddy groups with BSCs and ran presentations to the whole team on topical areas of improvement .
- Ran 1 on 1 training sessions.
Facility Auditor
Ambulatory Care Centre, The Royal North Shore Hospital
05.2023 - 12.2023
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Education
High School Diploma -
Australian Internation School Hong Kong
Bachelor of Science - Clinical Sciences
Macquarie University
Sydney, NSW11-2023
Skills
- Relationship building and management
- Inter-department collaboration
- Decision-making
- Consultative support
- Opportunities identification
- Effective negotiation
- Up-selling and cross-selling techniques
- Operational strategies
- Training and mentoring
Timeline
Client Relationship Manager
BrightHR
02.2025 - Current
Business Sales Consultant
BrightHR
02.2024 - 02.2025
Facility Auditor
Ambulatory Care Centre, The Royal North Shore Hospital
05.2023 - 12.2023
High School Diploma -
Australian Internation School Hong Kong
Bachelor of Science - Clinical Sciences
Macquarie University
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