Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CY MANI

Point Cook,VIC

Summary

An experienced and strategically savvy Sales and Client Relation Executive with a proven track record in B2B and B2C Sales, Marketing and Advertising and Client Success across the Medical, Beauty, Retail, Financial, Legal and Technology Industries. There is no other success indicator for me than my clients having the most, doing the most and achieving the most through collaboration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

SENIOR CLIENT SUCCESS MANAGER

LOKE Loyalty Apps
09.2019 - Current
  • Regularly exceeding quarterly budget by 75%
  • Managing portfolio of 100+ clients
  • Monthly WIP to review app performance, growth and implement monthly strategies via collaboration
  • Collaborating with clients across marketing campaigns, events, loyalty offers and rewards to incentivise end user spend
  • Training groups on technology software, hardware installation and launch campaigns

SENIOR ACCOUNT EXECUTIVE

StarTrack Courier / Australia Post
05.2017 - 06.2019
  • Regularly exceeding monthly budgets on average of 9 – 11%
  • Efficiently managing a portfolio of 50+ Major – Medium Enterprise & Business Clients, with annual revenue of approx $25mil within the Courier division of Australia Post Group
  • Key Clients include Australian Taxation Office, Burberry, Louis Vuitton, Gucci, Christian Dior, Burberry, Country Road Group & David Jones, Adore Beauty, Slater & Gordon, University of SA, Epworth Hospital, Zimmer Biomet, Brookfield & Multiplex
  • Managing executive level clients including Directors, HR Directors, and Senior Managers of major Top Tier Corporations
  • Regular client contact and face-to-face meetings, including ownership of all Quarterly Business Reviews

ACCOUNT MANAGER

TOLL PRIORITY
11.2013 - 05.2017
  • Toll Priority
  • Utilising Cold Calling techniques to obtain quality New Business prospects to increase projected pipeline
  • Preparation and presentation of professional NB proposals
  • Using existing client relationships to obtain leveraged referrals & convert to New Business prospects
  • Managing portfolio of 700+ Small to Medium clients, Specialising in a WA based portfolio, I worked with Australia’s number 1 food delivery service to expand their business to the WA market
  • This included working with Qantas Freight, Internal Stakeholders and our Same Day fleets Cold Chain network to provide a strategic solution for the client, and was able to grow revenue by $200k per-annum
  • COURSES

INBOUND CREDIT CARD SALES, ANZ Banking
06.2012 - 09.2013

Education

MAKEUP (CUF40407 -

Academy of Makeup

CERT II IN CLOTHING DESIGN AND PRODUCTION - undefined

GORDON Institute of TAFE

VCE - undefined

Geelong High School
Geelong, Victoria

Skills

  • PROFESSIONAL
  • Senior Sales and Marketing Management
  • Strong negotiation skills with sound ability to re-calibrate business deals to sway positive outcomes by negotiating favourable terms and costs
  • Working Autonomously
  • Ability to think analytically with a proven background in reporting and data analysis
  • Projected high revenue Pipeline Management
  • Generating New Business Autonomously
  • Face-to-Face presentations to all levels of leadership within varied industries
  • Analysing Market Trends across multiple industries to propose & close Solution Sales
  • Strong internal and external stakeholder management
  • Proven longevity & growth with previous employers
  • TECHNICAL
  • Unite & SalesForce CRM Management Tool
  • Creating formal business proposals – CEO Level Presentation & Analytics
  • Able to quickly assimilate and implement use of new IT programs
  • Training clients on IT Portals and Systems
  • Promoting & implementing API technology
  • PERSONAL
  • Excellent ability to think analytically and strategically
  • Able to build immediate rapport
  • Creative by nature, which allows me to think of creative sales approaches & techniques
  • Effective and adaptable in fast-paced and dynamic environments

Affiliations

LOKE DIGITAL Fronted a project to restructure the AU Client Services team and onboarding process to improve efficiencies. With restructuring the onboarding process we saw a 123% improvement to median days from sign-up to launch. Also saw results of 100% onboarding pipe launching within 30 days. From this we have rolled out the restructure across our UK team. LOKE DIGITAL Collaborated with client Applejack Hospitality to utilise the LOKE platform to its full potential with a marketing campaign across all channels during their Cinco De Mayo festival. We saw results of 33% increase in ATV, 150% increase in revenue, 800% increase in total orders, 638% increase to in-app purchases and 247 new users to their database. Please view client testimonial here: https://www.youtube.com/watch?v=BN_eeJJ8cZU Applejack X LOKE - SoCal Fiesta Testimonial (on YouTube)

Timeline

SENIOR CLIENT SUCCESS MANAGER

LOKE Loyalty Apps
09.2019 - Current

SENIOR ACCOUNT EXECUTIVE

StarTrack Courier / Australia Post
05.2017 - 06.2019

ACCOUNT MANAGER

TOLL PRIORITY
11.2013 - 05.2017

INBOUND CREDIT CARD SALES, ANZ Banking
06.2012 - 09.2013

MAKEUP (CUF40407 -

Academy of Makeup

CERT II IN CLOTHING DESIGN AND PRODUCTION - undefined

GORDON Institute of TAFE

VCE - undefined

Geelong High School

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