Cydnee-Ellen Williams
Burpengary East
Summary
Motivated and detail-oriented administration professional with a strong passion for client relations and customer service. Recognised for delivering exceptional support, fostering positive relationships, and maintaining a high standard of professionalism in all interactions. Highly organised, adaptable, and eager to continue learning and growing within an administrative role while contributing to the success of the team and organisation.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Rhyde Construction Group
01.2024 - Current
- Served as point of contact for client inquiries, fostering strong relationships and communication.
- Supported accounts payable processes by tracking invoices and processing payments.
- Developed and implemented office procedures to streamline administrative workflows.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Administrative Assistant
Hydraulic Repairs Australia
02.2023 - 09.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Childcare Educator
Little Ducks Childcare Wilston
01.2021 - 11.2021
- Developed and implemented engaging educational programs tailored to children's developmental needs.
- Fostered a safe, nurturing environment that encouraged social and emotional growth among children.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
- Assisted in training new staff members on curriculum delivery and classroom management techniques.
- Enhanced communication strategies within the team to improve collaboration and consistency in care delivery.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
Beauty Therapist
Pure Indulgence Massage & Spa
02.2018 - 11.2019
- Consulted clients to assess individual needs and recommend tailored services.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Educated clients on at-home skincare routines to promote lasting results.
- Streamlined appointment scheduling process, improving operational efficiency.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Processed payments, entering sales in register for prompt customer service.
Education
Diploma - Beauty Therapy & Spa
Australian College of Natural Beauty
Fortitude Valley, QLD11-2017
Certificate II - Hospitality
Kelvin Grove State College
Kelvin Grove, QLD11-2016
Skills
- Customer service
- Computer skills
- Microsoft Word
- File organization
- Computer proficiency
- Documentation and recordkeeping
- Database entry
- Appointment scheduling
- Invoice processing
- Client relations
- Tech-Savvy
Timeline
Administrative Assistant
Rhyde Construction Group
01.2024 - Current
Administrative Assistant
Hydraulic Repairs Australia
02.2023 - 09.2023
Childcare Educator
Little Ducks Childcare Wilston
01.2021 - 11.2021
Beauty Therapist
Pure Indulgence Massage & Spa
02.2018 - 11.2019
Diploma - Beauty Therapy & Spa
Australian College of Natural Beauty
Certificate II - Hospitality
Kelvin Grove State College