Cydnee Young
Toowoomba,QLD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant
Rebel
Toowoomba, QLD
02.2024 - Current
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Fostered relationships with customers to expand customer base and retain business.
Bar Waiter
Toowoomba Sports Club
Toowoomba, QLD
02.2023 - 01.2024
- Provided customers with information about the menu items, drinks, and specials of the day.
- Took orders from customers for food and beverages.
- Delivered ordered items to customers quickly and efficiently.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Maintained cleanliness of dining area throughout shift.
- Responded promptly to customer complaints in a professional manner.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Performed opening duties such as setting up the bar counter before service began.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
- Followed proper pouring techniques for alcoholic beverages according to company policy.
- Made drinks according to recipes specified by management.
- Inspected glassware prior to use to make sure it was free from chips or cracks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Construction Trainee
protech
Toowoomba, QLD
01.2022 - 07.2022
- Provided on-site support to ensure compliance with safety regulations and standards.
- Ensured that all building codes were adhered to throughout each phase of construction.
- Participated in job site meetings to review progress reports from subcontractors.
- Conducted regular inspections of worksites to identify potential safety hazards or areas requiring improvement.
- Transported materials between job sites using a flatbed truck or trailer.
- Worked closely with supervisors to ensure that work was completed accurately and efficiently within specified time frames.
Workplace Health and Safety Assistant
CAF Rail Australia
Sydney, NSW
08.2020 - 12.2021
- Engage with clients and contractors
- Responsible for booking and setting up of staff training
- Set up and maintain employee register
- Maintaining adherence to Workplace Health and Safety Policies and Procedures
- Organising meetings/ rooms for WHS manager
- Sending and receiving correspondence from internal and external employee’s
Hospitality Trainee
Ayers Rock Resort
Yulara, Northern Territory
02.2020 - 08.2020
- Assisted in the preparation of hospitality areas such as bars and restaurants.
- Tracked inventory levels of food items and other supplies used in hospitality areas.
- Provided assistance during meal times, serving food and drinks to customers.
- Advised management on changes needed to improve customer service standards.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Restocked beer and liquor regularly and after special events.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Crew Member
Mcdonalds
Toowoomba, QLD
09.2016 - 01.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Toowoomba State High School
01.2018
Certificate II in Hospitality -
Hospitality Training Direct Australia
01.2018
Skills
- Active listening
- Communication
- Customer service
- Problem-solving
- Time management
- Teamwork
References
- Kurt Shortland, Workplace Health and Safety (WHS) Manager, CAF Rail Australia, 0404 206 524
- Nichole SPACKMAN, Carers Qld, National Disability Insurance Scheme (NDIS), 0424 035 492
- Chelsea LUCAS, Dept of Youth Justice, Small Business Employment and Training, 0427 277 052
Hobbies and Interests
During my free time I enjoy doing Puzzle’s, Reading books and getting out and socializing, playing sport or enjoying quality time with family and friends.
Affiliations
- spending time with family and friends
- spending my free weekends playing sport
Certification
- RSA
- Cert II in Hospitality
- High school diploma
References
References available upon request.
Timeline
Sales Assistant
Rebel
02.2024 - Current
Bar Waiter
Toowoomba Sports Club
02.2023 - 01.2024
Construction Trainee
protech
01.2022 - 07.2022
Workplace Health and Safety Assistant
CAF Rail Australia
08.2020 - 12.2021
Hospitality Trainee
Ayers Rock Resort
02.2020 - 08.2020
Crew Member
Mcdonalds
09.2016 - 01.2020
High School Diploma -
Toowoomba State High School
Certificate II in Hospitality -
Hospitality Training Direct Australia
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