Summary
Overview
Work History
Education
Skills
Languages
Software
Interests
Timeline
Generic

Cydney Cameron

Sydney,Australia

Summary

Client and Operations Support Specialist known for solving complex issues, driving results, and delivering exceptional service. Skilled communicator and collaborator with a strong customer-first mindset and proven reliability.

Overview

7
7
years of professional experience

Work History

Customer Experience Specialist

HomeMade
05.2025 - Current
  • Delivered remote customer support by guiding clients through online platforms, assisting with invoices, reimbursements, service quotes, and clarifying Home Care Package requirements.
  • Scheduled and coordinated appointments using Sumo Scheduler (Salesforce) to facilitate timely Support Plan Updates between clients and Support Partners.
  • Maintained accurate and compliant case documentation in Salesforce and SAP, ensuring transparency and a reliable audit trail for internal reviews.
  • Handled 30+ inbound support calls daily via Zoom, resolving technical issues and account inquiries with professionalism, empathy, and efficiency, while consistently delivering 19+ hours of care management support each week.
  • Utilized CRM systems (Salesforce, SAP) to manage customer interactions, monitor case progress, and drive improvements in the overall customer experience.
  • Collaborated cross-functionally with Clinical, Finance, Service Provider, Support Partner, Support Specialist, and Onboarding teams via Slack and internal platforms to coordinate care and enhance service delivery.
  • Participated in ongoing team meetings and business updates to stay aligned with evolving processes, product enhancements, and compliance requirements.
  • Efficiently processed over 500 invoices and reimbursements each week, maintaining high accuracy and turnaround speed to enhance the client experience and meet operational deadlines.

Senior Customer Services & Sales Support

Warwick Fabrics NZ
04.2022 - 04.2025
  • Delivered high-quality customer service across wholesale, retail, and commercial channels, managing 50+ daily interactions via phone, email, and order processing to drive customer satisfaction and loyalty.
  • Managed stock levels and order flow with precision, ensuring operational accuracy and timely delivery across multiple departments.
  • Utilized Pronto XI, Intech, and Microsoft Office Suite (Excel, Outlook, Word) to process orders, maintain customer databases, and track inventory efficiently.
  • Acted as a key liaison between Sales, Warehouse, Accounts, and Sampling teams, coordinating logistics, stock availability, and accurate fulfillment.
  • Collaborated with four national courier services to resolve delivery issues, manage freight requests, and ensure timely shipments with real-time tracking.
  • Oversaw showroom operations every fifth Saturday, assisting clients with fabric selection, supplier support, and sample loans in a high-touch, client-facing role.
  • Maintained and updated real-time Excel tracking reports twice daily for two major key accounts, ensuring internal alignment and accurate client communication.

Client and Operations Support Specialist

Argyle Schoolwear
03.2021 - 04.2022
  • Streamlined and executed 100+ client and operational support tasks weekly, including order processing, sampling requests, stock availability checks, and returns/credit handling, improving overall team efficiency and service responsiveness.
  • Delivered end-to-end administrative and sales support to a team of 10 Sales Representatives, managing client appointments, preparing reports, coordinating uniform proposals, and overseeing sample logistics.
  • Led the development of 5+ custom uniform design proposals using Adobe Illustrator and Procreate, ensuring brand consistency while addressing client-specific requirements.
  • Produced and edited high-quality product photography for 20+ items, enhancing visual assets across online sales and marketing platforms to support client engagement and sales initiatives.
  • Collaborated cross-functionally with Warehouse, Reception, and Sales teams to optimize order fulfillment, client communications, and appointment scheduling, ensuring seamless operational flow.
  • Prioritized timely and effective handling of client inquiries, maintaining high customer satisfaction through professional and efficient issue resolution.

Warehouse Support Specialist

Argyle Schoolwear
11.2018 - 02.2022
  • Coordinated with cross-functional teams including Sales, Customer Service, and Transportation to ensure seamless order fulfillment and timely deliveries.
  • Utilized warehouse management systems (WMS) including NetSuite, Fabrix Database, and other inventory software to track stock movements, maintain accurate records, and ensure real-time inventory visibility and accuracy.
  • Trained new warehouse staff on proper picking, packing, safety protocols, and operational procedures to maintain high standards and consistency.
  • Conducted regular cycle counts and stock audits to identify discrepancies and support inventory accuracy improvements.
  • Efficiently managed 50+ returns and exchanges daily, ensuring products were inspected, documented, and restocked or processed per company policies.
  • Monitored equipment functionality and reported maintenance needs to minimize downtime and maintain operational flow.
  • Enhanced daily warehouse operations by managing inventory levels and overseeing the accurate picking and packing of 200+ orders daily, ensuring on-time fulfillment and significantly reducing errors.
  • Responded promptly to order issues or delays, troubleshooting problems and coordinating corrective actions with relevant departments.

Education

Diploma - Vet Assistant and Animal Welfare

Career Academy
Auckland, NZ
01.2025

High School Diploma -

Havelock North High School
Havelock North
12-2016

Skills

  • Customer Service Excellence – delivering outstanding support that drives client satisfaction and loyalty
  • Remote Support & Virtual Assistance – proficient in providing effective help via digital platforms and tools
  • Support Services Management – coordinating and executing customer and operational support tasks efficiently
  • Customer Relationship Management (CRM) – skilled in using CRM software to track interactions and optimize client engagement
  • Technical Assistance & Troubleshooting – resolving technical issues promptly to minimize disruption and enhance user experience
  • Teamwork & Cross-Functional Collaboration – working seamlessly with diverse teams to achieve shared goals
  • Problem-Solving & Conflict Resolution – analyzing challenges and implementing effective solutions with a calm, resourceful approach
  • Positive & Friendly Attitude – maintaining professionalism and empathy in all customer interactions
  • Critical Thinking & Decision Making – applying logical reasoning to assess situations and make sound decisions
  • Active Listening & Communication – attentive to customer needs and clear in conveying information
  • Accurate Data Entry & Documentation – ensuring precision and attention to detail in all record-keeping tasks

Languages

English
Native or Bilingual
Maori
Elementary

Software

Microsoft Office

Slack

Google Workspace

Salesforce

SAP

Trello

Canva

Clockify

Netsuite CRM

Zendesk (Livechat)

Zoom

Pronto XI

Interests

  • Knitting and Crocheting
  • Music
  • Creative Writing
  • Gym Workouts
  • Reading

Timeline

Customer Experience Specialist

HomeMade
05.2025 - Current

Senior Customer Services & Sales Support

Warwick Fabrics NZ
04.2022 - 04.2025

Client and Operations Support Specialist

Argyle Schoolwear
03.2021 - 04.2022

Warehouse Support Specialist

Argyle Schoolwear
11.2018 - 02.2022

Diploma - Vet Assistant and Animal Welfare

Career Academy

High School Diploma -

Havelock North High School

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Cydney Cameron