Cymantha Stojanov
Croydon,VIC
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Director
Evolve Training Systems
Bayswsater, Vic
02.2015 - Current
- Partnered with staff to create professional development plans to support personal and business growth.
- Conducted regular inspections of the facility to identify any maintenance or repair needs.
- Developed and implemented a comprehensive marketing plan for the gym to attract new members.
- Drafted contracts for new employees outlining job duties, pay rates, benefits packages.
- Created customer service policies to ensure each member has an excellent experience at the gym.
- Researched industry trends in order to keep up-to-date on best practices for running a successful business.
- Provided guidance and support to team members on a daily basis.
- Ensured compliance with all applicable laws and regulations related to the operation of a gym.
- Provided direction and guidance to employees.
- Developed and presented new ideas and conceptualized new approaches and solutions.
Department Manager
Harvey Norman
Chirnside Park, Vic
06.2008 - 06.2010
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Monitored daily sales figures to track trends in customer buying behavior.
- Conducted regular performance reviews to monitor progress of individual employees.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Mentored team members in professional development and growth.
Store Manager
Casual Living Furniture
Nunawading, Vic
01.2006 - 03.2008
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated delivery of orders within specified time frames.
- Conducted regular performance evaluations for all staff members.
- Assisted customers with selecting the right products for their needs.
- Created and maintained weekly schedules for all staff members.
- Provided training on customer service techniques, product knowledge, and store policies.
- Reported monthly sales figures to upper management team.
- Recruited, hired, trained, coached and mentored new employees.
- Ensured compliance with company policies, procedures, and safety regulations.
- Supervised staff of 10-15 staff in sales team.
- Managed daily store operations, including customer service and sales activities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Sales Team Member
Retravision
Ringwood, Vic
08.2002 - 12.2005
- Established relationships with key decision makers at potential client organizations.
- Negotiated and closed sales contracts for one-time services and long-term customers.
- Assisted other departments such as Customer Service and Marketing when needed.
- Developed and implemented effective sales strategies to increase customer base.
- Maintained accurate records of all sales activities including cold calls, presentations, closed deals.
- Provided support during the post-sales process by troubleshooting any issues that may arise with customers.
- Created presentations for prospective customers, highlighting features of products and services.
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Shared information on product features for various items to help customers make correct buying decisions.
- Created working relationships with vendors to obtain best pricing and maintenance options.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
Skills
- Business Development
- Logistics Management
- Contract Management
- Staff Development
- Staff Management
- Business Administration
- Hiring and Retention
- Legal and Regulatory Compliance
- Negotiation
- Verbal and written communication
- Issues Resolution
- Charismatic Leader
- Strategic Planning
- Rules and regulations
- People Management
- Company guidelines
References
References available upon request.
Timeline
Director
Evolve Training Systems
02.2015 - Current
Department Manager
Harvey Norman
06.2008 - 06.2010
Store Manager
Casual Living Furniture
01.2006 - 03.2008
Sales Team Member
Retravision
08.2002 - 12.2005
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