Cynan Ellerton

• Maintaining positive client relationships with both rental providers and renters.
• Advising rental providers on how to best maintain and manage there investment property/'s. Assessing and discussing rental returns/yields and outgoings.
• Ensuring all properties meet current residential rental legislation requirements.
• Conducting comparative market analysis's and providing rental providers accurate rental appraisals and rent increase suggestions.
• Representing rental providers at the Victorian Civil Administrative Tribunal (VCAT) regarding all property related matters. Issuing VCAT related notices to renters.
• Arranging the advertising and leasing of rental properties. Ensuring vacancy rates are as low as possible. Processing and collating information surrounding rental applications.
• Mediating issues between the renters and rental providers to ensure a positive outcome for all parties.
• Managing and training my assistant to ensure all there responsibilities are being completed as effectively as possible.

• Developed and implemented departmental goals, objectives, policies and procedures.
• Conducted performance evaluations of staff and provided guidance for improvement.
• Organized regular meetings with staff to discuss progress and address issues.
• Identified areas for process improvement within the department through feedback from staff members.
• Constantly seeking to grow myself and my team.
• Creating and fostering a culture of collaboration and excellence.

Navigated a fast pace and stressful environment to ensure the best possible customer service was provided consistently. This involved working with an unmotivated and young team and addressing the constant issues that this team produced.