Cyntfia Wong
Surry Hills,NSW
Summary
To obtain an employment as a customer service representative with possible opportunities in the customer service areas.
Overview
15
15
years of professional experience
Work History
Tea Barista
Chun Yang Tea Shop
05.2023 - Current
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bakery Cashier
Loven Sydney
04.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
Customer Service Representative
Gala KTV Club
03.2020 - 03.2022
- Maintain positive attitude and excellent customer service, manage the bar section of the club, including table service, drink preparation and customer service.
Customer Service Representative
OH!Matcha by Chanoma
08.2017 - 12.2019
- Maintain cafe cleanliness at all time, including cleaning tables, maintaining bar, and removing trash
- Taking order, prepared and served drinks, customer service, cafe opening and closing.
Intern
Makoto
01.2017 - 01.2019
- Dessert production (creme brûlée, caramel pudding, chocolaté mousse cake, panna cotta, daifukul)
Server
Taste of Shanghai
01.2016 - 07.2017
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and make recommendations when requested.
Sales Associate
Amore Pacific
11.2009 - 03.2015
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers.
Education
Cocktail Expierence Certificate -
Coffee Art Studio Sydney
06.2023
Eyelashes Extension
SISA International Beauty Association
05.2023
Diploma - Small Business Operations
Abbey College
02.2023
Certificate IV - Business Administration
Abbey College
01.2022
Certificate 4 - Patisserie
Evolution Hospitality Institue Campus - Sydney
01.2019
Diploma - Hospitality Management
Evolution Hospitality Institue Campus - Sydney
01.2019
Certificate 3 - Patisserie
Evolution Hospitality Institue Campus - Sydney
01.2018
Certificate 3 - Business
Crown institute Business and Technology - Sydney
01.2017
Upper Intermediate - General English
Ability Education - Sydney
01.2016
Skills
- Language: English, Mandarin and Bahasa Melayu
- Customer focused
- Self motivated
- Good communication skills
- Able to work as a team
Visatype
Student visa
Visaexpiry
Extending
Street
Surry hills
Personal Information
Nationality: Malaysian
Timeline
Tea Barista
Chun Yang Tea Shop
05.2023 - Current
Bakery Cashier
Loven Sydney
04.2022 - 04.2023
Customer Service Representative
Gala KTV Club
03.2020 - 03.2022
Customer Service Representative
OH!Matcha by Chanoma
08.2017 - 12.2019
Intern
Makoto
01.2017 - 01.2019
Server
Taste of Shanghai
01.2016 - 07.2017
Sales Associate
Amore Pacific
11.2009 - 03.2015
Cocktail Expierence Certificate -
Coffee Art Studio Sydney
Eyelashes Extension
SISA International Beauty Association
Diploma - Small Business Operations
Abbey College
Certificate IV - Business Administration
Abbey College
Certificate 4 - Patisserie
Evolution Hospitality Institue Campus - Sydney
Diploma - Hospitality Management
Evolution Hospitality Institue Campus - Sydney
Certificate 3 - Patisserie
Evolution Hospitality Institue Campus - Sydney
Certificate 3 - Business
Crown institute Business and Technology - Sydney
Upper Intermediate - General English
Ability Education - Sydney
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