Cyntfia Wong
Surry Hills,NSW
Summary
To obtain an employment as a customer service representative with possible opportunities in the customer service areas.
Overview
15
15
years of professional experience
Work History
Tea Barista
Chun Yang Tea Shop
05.2023 - Current
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bakery Cashier
Loven Sydney
Burwood, NSW
04.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
Customer Service Representative
Gala KTV Club
Sydney, NSW
03.2020 - 03.2022
- Maintain positive attitude and excellent customer service, manage the bar section of the club, including table service, drink preparation and customer service.
Customer Service Representative
OH!Matcha by Chanoma
Sydney, NSW
08.2017 - 12.2019
- Maintain cafe cleanliness at all time, including cleaning tables, maintaining bar, and removing trash
- Taking order, prepared and served drinks, customer service, cafe opening and closing.
Intern
Makoto
Sydney, NSW
01.2017 - 01.2019
- Dessert production (creme brûlée, caramel pudding, chocolaté mousse cake, panna cotta, daifukul)
Server
Taste of Shanghai
Sydney, NSW
01.2016 - 07.2017
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and make recommendations when requested.
Sales Associate
Amore Pacific
Singapore
11.2009 - 03.2015
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers.
Education
Cocktail Expierence Certificate -
Coffee Art Studio Sydney
06.2023
Eyelashes Extension
SISA International Beauty Association
05.2023
Diploma - Small Business Operations
Abbey College
02.2023
Certificate IV - Business Administration
Abbey College
01.2022
Certificate 4 - Patisserie
Evolution Hospitality Institue Campus - Sydney
01.2019
Diploma - Hospitality Management
Evolution Hospitality Institue Campus - Sydney
01.2019
Certificate 3 - Patisserie
Evolution Hospitality Institue Campus - Sydney
01.2018
Certificate 3 - Business
Crown institute Business and Technology - Sydney
01.2017
Upper Intermediate - General English
Ability Education - Sydney
01.2016
Skills
- Language: English, Mandarin and Bahasa Melayu
- Customer focused
- Self motivated
- Good communication skills
- Able to work as a team
Visatype
Student visa
Visaexpiry
Extending
Street
Surry hills
Personal Information
Nationality: Malaysian
Timeline
Tea Barista
Chun Yang Tea Shop
05.2023 - Current
Bakery Cashier
Loven Sydney
04.2022 - 04.2023
Customer Service Representative
Gala KTV Club
03.2020 - 03.2022
Customer Service Representative
OH!Matcha by Chanoma
08.2017 - 12.2019
Intern
Makoto
01.2017 - 01.2019
Server
Taste of Shanghai
01.2016 - 07.2017
Sales Associate
Amore Pacific
11.2009 - 03.2015
Cocktail Expierence Certificate -
Coffee Art Studio Sydney
Eyelashes Extension
SISA International Beauty Association
Diploma - Small Business Operations
Abbey College
Certificate IV - Business Administration
Abbey College
Certificate 4 - Patisserie
Evolution Hospitality Institue Campus - Sydney
Diploma - Hospitality Management
Evolution Hospitality Institue Campus - Sydney
Certificate 3 - Patisserie
Evolution Hospitality Institue Campus - Sydney
Certificate 3 - Business
Crown institute Business and Technology - Sydney
Upper Intermediate - General English
Ability Education - Sydney