Cynthia Anicama Yataco
Cairns,Australia
Summary
Resourceful Front of House Team Leader known for high productivity and efficient task completion. Possess specialized skills in customer service management, team coordination, and operations oversight. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges.
Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Team Leader/Supervisor-Rooms Division
Gilligan’s Hotel & Resort
Cairns, Australia
07.2023 - Current
- Lead a team of room attendants to deliver seamless service and exceptional guest experiences
- Supervise daily operations of housekeeping, and guest services to ensure operational excellence
- Collaborate with the room management team to monitor occupancy and suggest adjustments to balance the workload
- Resolve guest complaints and concerns promptly, ensuring customer satisfaction and fostering guest loyalty
- Train and mentor new team members, providing guidance on hotel policies, procedures, and customer service best practices
- Monitor the housekeeping team’s performance to ensure rooms are cleaned to the highest standards and in a timely manner
- Ensure all team members are adhering to company standards for guest interactions, cleanliness, safety, and security
- Conduct performance reviews and assist in staff development plans to enhance career growth opportunities
Management trainee-Rooms Division
Reef Hotel Casino-Pullman Hotel and Resorts
Cairns, Australia
03.2022 - 09.2022
- Supervised a team of 18 housekeeping staff, ensuring compliance with cleanliness and service standards, resulting in an increase in guest satisfaction scores
- Implemented training programs for new staff on effective cleaning techniques and customer service, fostering a positive work environment and improving team productivity
- Collaborated with front office staff to manage room availability and ensure timely turnover of rooms, utilizing reservation systems such as opera
- Developed and maintained inventory management processes for housekeeping supplies, reducing costs through efficient purchasing and utilization
Food & Beverage attendant
Accor Hotels-Qantas Airline Domestic Lounge Airport
Adelaide, Australia
03.2021 - 01.2022
- Provide the highest standard of quality and attention to detail through all phases of service making sure of an impeccable buffet experience for every guest who comes to the lounge
- Ensure proper food handling procedures were followed including wrapping, labeling and refilling according to the food time sheet
- Provided assistance with monthly inventory control and product orders
- Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages
- Set-up and maintained an aesthetically pleasing and well stocked arrangement for all refreshments and food offered to our guests
Food & Beverage attendant
Mayfair Hotel
Adelaide, Australia
11.2021 - 01.2022
- Co-ordination of the Mayflower high-tea to meet, attend and greet guests needs including the taking of orders, service of food and beverage and maintaining the dining areas in a neat, tidy and clean condition before, during and after the service
- Manage bookings for the three services, breakfast, lunch and dinner, together with the high-tea event through the Opera system
- Compilation of billing and cash receipting at every service
- Responsible for validating and confirming the guest breakfast package with the front desk information through the Opera system
Food & Beverage attendant
Accor Hotels-Qantas Airline First Class Lounge Airport
Melbourne, Australia
09.2018 - 03.2020
- Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages
- Maximize sales opportunities by upselling items
- Ensure accuracy whilst ordering and delivering food and beverage orders
- Use Micros to place orders
- Liaise with the Kitchen on special requests or delayed meals
- Clear and reset tables as well as ensuring service areas are clean and tidy
- Maintain standards of hygiene for food handling and presentation
- Promote a safe workplace by recognizing hazards and promoting general OHS
Waitress
Norwegian Cruise Lines
, Italy
02.2017 - 09.2017
- Company Overview: Norwegian Cruise Line Holdings Ltd – Miami, Florida, USA
- Assisting in taking the food orders, working closely with the assistant waiter providing detailed information on menus, greeting and serving customers and performing well in a fast-paced environment
- Checking if the customers are enjoying their meals
- Working as a team player having effectively communication with the Kitchen Staff making sure that the orders are accurate and delivered promptly
- Presenting the bill and taking care of payments
- Complete understanding of gluten-free, dairy-free diets as well as the food allergies and food intolerances
- Knowledge in how the dishes are prepared, what are the ingredients
- Knowing what is on the menu at all times
- Ready to assist guests and advise the assistant waiter at all times with confidence and knowledge about foods that we serve
- Serving food and drinks
- Maintaining clean working area
- Upselling the specialty foods and drinks
- Norwegian Cruise Line Holdings Ltd – Miami, Florida, USA
Assistant Waiter
Norwegian Cruise Lines
, Spain
12.2015 - 08.2016
- Company Overview: Norwegian Cruise Line Holdings Ltd – Miami, Florida, USA
- Taking the food and drink order from guests and working closely with the waiter providing the professional services
- Responsibility for tables in assigned section
- Knowledge of dishes and drinks in offer
- Attention to guest needs and guest requirements
- Knowledge about activities on board and ship itineraries
- Assisting in buffet operations in morning hours
- Reporting to Assistant Maître D and Maître D
- Norwegian Cruise Line Holdings Ltd – Miami, Florida, USA
Internship as a Hostess – Management Trainee
Bistro 245+ Fine Dining – Key West Resort & Marina – The Westin
, USA
07.2014 - 07.2015
- In first part of my Internship I was in charge of reservations made it by the open table system, telephone and walk in
- Tracking and resolving guest issues
- Assigning sections to waiters and following up with supervisors
- Resolving any inconveniences in the restaurant
- Helping waiters with order taking when necessary
- The second part was mainly focused on developing leadership and managing skills
Banquet Assistant Trainee
Karim & Naydu
Lima, Peru
03.2013 - 06.2014
- Company Overview: Banquets services – Lima, Perú
- Assign functions to the personnel inside banquets department
- Supervising the cleanness of personnel uniforms and table clothes
- Checking the proper set up of the tables and other equipment needed
- Following up with guests if their expectations are met
- Banquets services – Lima, Perú
Buffet Attendant and Cafeteria Management Trainee
Timberline Four Seasons Resort
Incline Village, USA
12.2012 - 03.2013
- Company Overview: Incline Village, West Virginia, USA
- Resort hotel at beautiful Timberline Mountain in West Virginia was a part of work and travel student program for two summers in a row
- Breakfast buffet and casual lunch and dinner service at the Cafeteria, with themed weekend specialty dinner buffets
- During these two winter internships I have went through complete training in Food and Beverage department and Front Desk department
- Great amount of experience comes from working at this property
- This is where I have made my first steps towards very rich hospitality career
- Incline Village, West Virginia, USA
Front Desk Trainee
Timberline Four Seasons Resort
Incline Village, USA
12.2011 - 03.2012
- Company Overview: Incline Village, West Virginia, USA
- Giving information to the guests about hotel services
- Assigning rooms, check in check out operations
- Managing the reservations in Opera System, telephone and walk-in
- Reporting the status of the rooms, issues with rooms and sales
- Upgrading the room
- Incline Village, West Virginia, USA
Education
M.D. - Hospitality Administration And Management
International College of Hospitality Management (ICHM)
Adelaide, SA09.2022
Diploma and Advance Diploma in Travel and Tourism - Tourism and Travel Management
Academies Australasia Polytechnic (AAPoly)
Melbourne, VIC07-2020
Certificate IV in Travel and Tourism - Tourism And Travel Management
Academies Australasia Polytechnic (AAPoly)
07-2018
Customer service proficiency certificate -
Universidad San Martin De Porres
Lima, Peru09-2015
Bachelor Degree in Hospitality Management - Hospitality Administration and Management
Universidad Peruana De Ciencias Aplicadas – The University of Hotel Management
Lima, Peru09-2014
Skills
- Individual Coaching
- Complaint resolution
- Safety processes and procedures
- Complex Problem-solving
- Task delegation
- Collaborative Assessment
- Workforce Coordination
- Problem-solving
- Strategic Networking Skills
- Team Leadership
- Client support
- Documentation and reporting
- Workforce Skill Enhancement
References
Available on request
Personal Information
- Date of Birth: 05/26/91
- Nationality: Peruvian
- Driving License: No
Languages
English
Full Professional
Spanish
Native/ Bilingual
Serbian
Limited
References
References available upon request.
Timeline
Team Leader/Supervisor-Rooms Division
Gilligan’s Hotel & Resort
07.2023 - Current
Management trainee-Rooms Division
Reef Hotel Casino-Pullman Hotel and Resorts
03.2022 - 09.2022
Food & Beverage attendant
Mayfair Hotel
11.2021 - 01.2022
Food & Beverage attendant
Accor Hotels-Qantas Airline Domestic Lounge Airport
03.2021 - 01.2022
Food & Beverage attendant
Accor Hotels-Qantas Airline First Class Lounge Airport
09.2018 - 03.2020
Waitress
Norwegian Cruise Lines
02.2017 - 09.2017
Assistant Waiter
Norwegian Cruise Lines
12.2015 - 08.2016
Internship as a Hostess – Management Trainee
Bistro 245+ Fine Dining – Key West Resort & Marina – The Westin
07.2014 - 07.2015
Banquet Assistant Trainee
Karim & Naydu
03.2013 - 06.2014
Buffet Attendant and Cafeteria Management Trainee
Timberline Four Seasons Resort
12.2012 - 03.2013
Front Desk Trainee
Timberline Four Seasons Resort
12.2011 - 03.2012
M.D. - Hospitality Administration And Management
International College of Hospitality Management (ICHM)
Diploma and Advance Diploma in Travel and Tourism - Tourism and Travel Management
Academies Australasia Polytechnic (AAPoly)
Certificate IV in Travel and Tourism - Tourism And Travel Management
Academies Australasia Polytechnic (AAPoly)
Customer service proficiency certificate -
Universidad San Martin De Porres
Bachelor Degree in Hospitality Management - Hospitality Administration and Management
Universidad Peruana De Ciencias Aplicadas – The University of Hotel Management
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