Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Aquino

Cynthia Aquino

Summary

Dedicated Training Coordinator with more than ten years of experience in the RTO and VET Training sectors in the construction industry (Gas & Rail). Skilled in managing interactions between participant/registration teams and trainers, as well as handling all support functions. Highly skilled in organising teams and identifying areas of focus in developing quarterly and annual plans for delivering course programs.


A supportive Training Coordinator with a high level of attention to detail and a keen interest in training matrices and analysing training gaps in job roles to support career pathways.


I have managed and used several LMS and SMS systems, including CRM DAMSTRA, Vettrak Cloud, and RIW Portal.

To better manage my current job, I successfully completed and implemented Damstra CRM for the training department to have visibility anywhere anytime with employees and contractors' competencies as per asset owners job role mandatory requirements, and to ensure that all mandatory requirements are met for field audit purposes.


A reliable candidate who successfully manages multiple priorities with a positive attitude. Willingness to take on additional responsibility to achieve team goals.

Overview

10
10
years of professional experience

Work History

RTO Training Co-Ordinator

Downer EDI Engineering
11.2017 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Facilitated successful completion of projects from concept to launch.
  • Developed and maintained relationships with key internal stakeholders.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

RTO Training Administration Officer

Metro Trains Melbourne
04.2015 - 04.2017
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Receptionist Coordinator

Cubin Design
09.2013 - 02.2015
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Certificate IV - in Training & Assessment TAE40116

TAE Academy
Yarraville, VIC
07.2024

HLTAID011 - Provide First Aid

Result First Aid
Truganina, VIC
10.2023

TTSA - Train Track Safety Awareness

Metro Academy
Kensington
11.2015

Certificate IV - Education of Individuals With Autism

RMIT University
Brunswick, VIC
11.2014

Certificate III - Business Administration

Fit For Work
Laverton, VIC
02.2013

Skills

  • Mail Distribution
  • Supply Restocking
  • Spreadsheet Tracking
  • Research
  • Report Writing
  • Scheduling
  • Meeting Coordination
  • Analytics
  • Recordkeeping
  • Fast Learner
  • Strong Academic Record
  • Data Evaluation
  • Interpersonal and Social Skills
  • Microsoft Office Suite
  • Strategic Planning and Analysis
  • Data Management
  • Multitasking and Organization
  • Client Relationships
  • Database Management
  • Problem-Solving
  • Tech-Savvy
  • Outstanding Communication Skills
  • Computer Skills

Timeline

RTO Training Co-Ordinator

Downer EDI Engineering
11.2017 - Current

RTO Training Administration Officer

Metro Trains Melbourne
04.2015 - 04.2017

Receptionist Coordinator

Cubin Design
09.2013 - 02.2015

Certificate IV - in Training & Assessment TAE40116

TAE Academy

HLTAID011 - Provide First Aid

Result First Aid

TTSA - Train Track Safety Awareness

Metro Academy

Certificate IV - Education of Individuals With Autism

RMIT University

Certificate III - Business Administration

Fit For Work

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