Cynthia Dao

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximised sales by creating innovative visual merchandising displays and store layouts.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Assisted with hiring, training and mentoring new staff members.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.

• Assist in receiving, supplying and managing stock inventories.
• Check and verify stocks received as against vendor bills then censor-tag the merchandise to help deter theft and maximize sales of merchandise.
• Maintain and manage stock records & statements then enter the stock reports and statements in the company's database.
• Labeled, organized and Maintained neat and organized stockroom & backroom to easily access merchandise and drive sales.
• Assist visual merchandising staff by allocating, preparing, categorising and delivering merchandise to them for the monthly VM revamp to reflect current collection.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.

• Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
• Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
• Liaised with daily TOLL to schedule pickups and deliveries.

• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Liaised with Police Department in regards to reporting and providing evidence of fuel theft.

• Managed store organization, maintenance, and purchasing functions
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Resolved customer service issues promptly.
• Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

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