Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cynthia Dunn

Elizabeth,SA

Summary

Dynamic professional with extensive experience in guest services and event coordination at Pinnacle People. Demonstrated ability to deliver exceptional customer experiences in high-pressure environments while ensuring strict hygiene compliance. Proficient in food preparation and cash handling, emphasizing teamwork and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Pinnacle People
Adelaide, SA
03.2017 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Catering Assistant

Pinnacle People
Adelaide, SA
03.2017 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained flexible work schedule to meet event needs.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Availability to work major event events at Adelaide Oval.After hours’ and weekend work.
  • I have Responsible Service of Alcohol (RSA) Certificate, if 18 years.
  • Excellent personal presentation and customer service.
  • The ability to work under pressure in fast paced environments.
  • Fun, can do attitude, coupled with excellent communication and listening skills.
  • Reliable and punctual attendance.
  • Basic Food Hygiene/Food Safety qualifications are required for these role.

Retail Assistant

Pinnacle People
Adelaide, SA
03.2017 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

Year 12 -

Port Broughton Area School
Port Broughton, SA
12.1995

Skills

  • Kitchen Support
  • Guest Services
  • Food Preparation
  • Beverage Preparation
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Safe Food Handling
  • Cash Register Operation
  • POS System Operation
  • Table Setting
  • Customer service
  • Cash handling
  • Hygiene compliance
  • Conflict resolution
  • Time management
  • Team collaboration
  • Event coordination
  • Food safety
  • Point of sale
  • Communication skills
  • Presentation skills
  • Attention to detail
  • Flexibility
  • Buffet maintenance
  • Inventory management
  • Reception service
  • Dining room organization
  • Meal service set up
  • BOH
  • Food preparation
  • Staff supervision
  • Allergy awareness
  • POS system operation
  • Table service
  • Effective communication

Certification

  • Certificate 3 In Hospitality and Tourism
  • Certificate 3 in Education
  • Senior First Aid
  • WWCC RAHN

References

  • Helen and Grant Rowlands, Palate 2 Palette Restaurant, Managers, (08) 86 352552
  • Pinnacle People, H R Consultants, (08) 81007800

Timeline

Food and Beverage Attendant

Pinnacle People
03.2017 - Current

Catering Assistant

Pinnacle People
03.2017 - Current

Retail Assistant

Pinnacle People
03.2017 - Current

Year 12 -

Port Broughton Area School

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Cynthia Dunn