Cynthia Gal
Renwick,NSW
Summary
Organised practice manager/consultant with proven track record of partnering with clinicians to make their practices profitable and efficient. Skilled in developing innovative business solutions whilst managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly personable individual who enjoys both patient/client contact and dealing with professionals on all levels in the medical and corporate sectors.
Overview
30
30
years of professional experience
Work History
Practice Manager
Dr Tim Small, Orthopaedic Surgeon
St Vincent's Clinic, Darlinghurst, NSW
03.2016 - Current
- Management of busy specialist medical practice to keep it running efficiently at all times including greeting patients with professional and friendly manner.
- Organised appointments and meetings on behalf of surgeon and his colleagues including heads of department.
- Organised busy patient appointment diary to ensure surgeon did not run late during busy clinic days.
- Answering majority of phone calls to arrange patient appointments, including new enquiries, hospital admissions and if patients had any concerns.
- Responsible for all outstanding accounts and mailing out of all debt collection letters.
- Manage scheduling and billing processes to full satisfaction of surgeon and patients.
- Demonstrated strong leadership, communication skills and mature emotional intelligence.
- Conducted clinic operations with precision and compassion, identified process gaps and implemented practical solutions.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Produced monthly financial reports such as income statements, balance sheets and cash flow statements for presentation to head surgeon.
- Developed close working relationships with hospital staff, anaesthetists and their secretaries, assistant surgeons, registrars and practice staff.
- Ordered all office supplies and kept check on inventory levels.
- Maintained electronic record management systems to analyze and process data.
- Provided outstanding support to head surgeon which helped improve process flow and boosted efficiency.
- Communicated closely with patients, ensuring medical information was kept private.
- Consulted with head surgeon on practice business decisions.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Proofread documents and correspondence for accuracy and completeness.
Consultant Practice Manager
Dr Kris Rasiah, Urological Surgeon
Dee Why, NSW
05.2015 - 02.2016
- Handling high volume of calls per day to address patient and doctor enquiries and concerns.
- Resolved problems, improved operations and provided exceptional service including bringing specialist practice up to date with latest medical software.
- Sent applications out to all relevant private health funds to ensure specialist surgeon was registered so that medical practice was billing through eclipse online in order to decrease amount of overdue accounts.
- Performed daily accounting including debt recovery from outstanding patient accounts, health funds, Medicare, DVA and insurance companies (i.e. CTP and WorkCover)
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Practice Manager (short-term Contract)
Dr James Rohrsheim, Orthopaedic Surgeon
St Leonards, NSW
01.2015 - 04.2015
- Manage emails and keep doctor informed of urgent matters.
- Hospital theatre bookings (both public and private).
- Accounts payable and receivable.
- Debt recovery.
- Answer all incoming phone calls.
- Scheduling patient appointments and hospital bookings in two private hospitals.
- Marketing of new practice including arranging GP visits for new introductions to orthopaedic surgeon.
- Liaise with GPs, specialists and anaesthetists with utmost professionalism at all times.
- Patient direct billing.
- Eclipse billing to health funds.
- Debt recovery
- Organise patient quotes for hospital procedures
- Scanning documents into patient files using Genie Software
- Ad hoc administrative tasks at doctor's request
- Developed policies and procedures for effective practice management.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professional on his business decisions.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Practice Manager
Dr John Crozier, Vascular Surgeon
Liverpool, NSW
04.2007 - 01.2015
- Manage two other staff members, including Sonographer who undertook vascular studies in consulting rooms.
- Prepare Tax Invoices for practitioners subleasing.
- Manage emails and keep doctor informed of urgent matters.
- Scheduling of travel arrangements for interstate and overseas conferences.
- Theatres bookings on behalf of patients.
- Accounts payable and receivable.
- Answer incoming phone calls.
- Scheduling patient appointments and hospital bookings in both private and public sectors.
- Patient billing.
- No gap billing to health funds.
- Health fund checks
- Debt recovery.
- Close off Medicare and DVA batches.
- Organising patient quotes for day surgery and hospital procedures.
- Preparation of patient files and scanning documents into Bluechip software program.
- Management and coordination of business diary on behalf of surgeon.
- Dictaphone typing of all correspondence accurately and efficiently at 75 wpm.
- Maintain up to date diary of all appointments and hospital bookings in both private and public sectors.
- Liaise with GPs, specialists and anaesthetists with utmost professionalism.
- Issue all patient hospital accounts on routine basis, being either direct billing or No Gap billing to patient's private health funds.
- Liaise with Medicare and individual health funds regarding account enquiries.
- Order all office stationery to ensure office was well-equipped at all times.
- Sound knowledge of medical terminology and HIC practices.
- Reconciliation of banking on daily basis.
- Accurate record keeping of petty cash account book.
- Overseeing general day to day operation of office.
Senior Medical Secretary/PA
Dr Adrian Knox, Plastic Surgeon
Kogarah, NSW
08.2006 - 04.2007
- Attend patients on a daily basis with enquires.
- Enhanced office productivity by handling high volume of callers per day.
- Keeping an up to date log book of patients before and after cosmetic procedures using Apple Mac and Filemaker Pro.
- Scheduling patient appointments and hospital bookings for private and public sectors.
- Liaise with GPs, specialists and anaesthetists with utmost professionalism at all times.
- Debt recovery.
- Close off Medicare and DVA batches.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Order prostheses and garments for cosmetic procedures.
- Organised patient quotes for day surgery and hospital procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Proofread documents and correspondence for accuracy and completeness.
- Supported office staff and operational requirements with administrative tasks.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
Practice Manager
Dr Arthur Vasilaras, Urological Surgeon
Camperdown, NSW
02.2004 - 08.2006
- Managed and coordinated diary on behalf of surgeon and prioritised appointment diary and workload accordingly.
- Implemented paperless filing system for departments.
- Answer all incoming phone calls.
- Maintain up to date diary of all appointments and hospital bookings in both private and public sectors.
- Liaise with GPs, specialists and anaesthetists with utmost professionalism.
- Issued all patient hospital accounts on regular basis, being either direct billing or No Gap to patient’s private health funds.
- Liaise with Medicare and individual health funds.
- Sound knowledge of medical terminology and HIC practices.
- Reconciliation of banking on daily basis.
- Keep petty cash account accurate and up to date.
- Developed policies and procedures for effective practice management.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support staff.
- Consulted with head surgeon on business decisions.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Director
Chatterbox Communications
Bowral, NSW
03.1996 - 02.2004
- Customer service and support.
- Displayed problem-solving skills with utmost professionalism in all areas
- Developed innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Provided documentation of processes to comply with regulations and company policies.
- Established performance goals and provided feedback on methods for reaching those milestones.
Secretary/PA to Family Law Specialist
Macree Scully Karras
Bankstown, NSW
04.1992 - 02.1996
- Liaised with clients regarding personal and confidential Court matters.
- Provided accurate and efficient dictaphone typing of all Court documents and precedents; at times via teleconferencing.
- Organised personal diary for Family Law specialist.
- Prepared Contracts For Sale, Family Court Affidavits, Financial Statements in conjunction with Family Law Court matters.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and greeted callers enthusiastically.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Certificate IV in Frontline Management -
Upskilled Sydney
2009
Statement of Attainment in Small Business - undefined
Padstow College of TAFE
2000
Certificate IV Advanced Office Administration - undefined
Bankstown College of TAFE
1991
High School Certificate -
Condell Park High School
1990
Skills
- Decision Making
- Verbal and Written Communication
- Financial Reporting Coordination
- Critical Thinking
- Time Management
- Health Information Systems
- Administrative Staff Supervision
- Medicare, DVA and Private Health Funds Compliance
- Clinical Staff Management
- Accreditation Coordination
Timeline
Practice Manager
Dr Tim Small, Orthopaedic Surgeon
03.2016 - Current
Consultant Practice Manager
Dr Kris Rasiah, Urological Surgeon
05.2015 - 02.2016
Practice Manager (short-term Contract)
Dr James Rohrsheim, Orthopaedic Surgeon
01.2015 - 04.2015
Practice Manager
Dr John Crozier, Vascular Surgeon
04.2007 - 01.2015
Senior Medical Secretary/PA
Dr Adrian Knox, Plastic Surgeon
08.2006 - 04.2007
Practice Manager
Dr Arthur Vasilaras, Urological Surgeon
02.2004 - 08.2006
Director
Chatterbox Communications
03.1996 - 02.2004
Secretary/PA to Family Law Specialist
Macree Scully Karras
04.1992 - 02.1996
Certificate IV in Frontline Management -
Upskilled Sydney
Statement of Attainment in Small Business - undefined
Padstow College of TAFE
Certificate IV Advanced Office Administration - undefined
Bankstown College of TAFE
High School Certificate -
Condell Park High School
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